Hi, Shelly - If SDS is hosting, and no other changes have occurred on the bookkeeper's machine, then it is probably due to a change on the SDS side - especially if that is the only application that seems to be "timing out" (could compare to logging into another web app that logs out after inactivity such as ISBE, and see if that is or is not affected to compare..) However, if they are adamant that no changes have been made, you could try the following program: http://www.softperfect.com/products/networx/
I have found it to be somewhat useful in troubleshooting wireless connectivity, but you can use it for Ethernet connections as well. Good Luck! Bill On Thu, Oct 7, 2010 at 9:12 AM, Shelly Cramer <sc...@cusd3.com> wrote: > Looking for some suggestions. We use SDS Web Finance and they host. Our > bookkeeper says the program seems to be timing out on her more often then it > should or use to. I’ve not seen the problems with anyone else BUT no one > else is really in the program like her or uses it as she does. > > > > SDS doesn’t see an issue on their end and I really don’t see anything on > mine. Is there any kind of utility or something I could look at on her > computer to see if it is dropping its network connection or losing > connectivity momentarily? > > > > Thanks! > > > > | Subscription info at http://www.tech-geeks.org | >
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