I guess the CEO doing the "Undercover Boss" thing didn't get the message that their customer service sucks.
-----Original Message----- From: tech-geeks-boun...@tech-geeks.org [mailto:tech-geeks-boun...@tech-geeks.org] On Behalf Of JimHays Sent: Monday, October 18, 2010 10:55 AM To: Tech-Geeks Mailing List Subject: Re: [tech-geeks] OT - Vent "Hello, My name is Peggy....." Jeremy Rodebaugh wrote: > > Does anybody else feel like the worst part of moving is actually > having to deal with the local Cable/Satellite/Internet services or > lack of service I mean??? > > I've waited three weeks for a certain satellite company (cough Direct > TV)... The big day was here today, I had taken a half day off work and > was waiting for my installers when I get the dreaded call. An > automated call no less asking me to reschedule on the next available > date two weeks from now. I'm obviously a little angry so I wait 30 > minutes to get to an actual human. The poor customer service lady > passes me on to a supervisor who begins to tell me my local office > doesn't have any HD receivers available at this time but they will > credit me $50 for me inconvenience. At this point I'm fuming. I've > already waited three weeks, I've taken half a day off work, and now I > have to wait another two at least and take more time off work. I > simply ask can't you just come out, install the dish with a regular > receiver, and then come back when the HD receivers when they come in. > Her response was no we cannot send a technician out to your house > twice. Seriously? At which point I said cancel my entire order, which > she did and says have a great day. I was blown away. Oh well. > > ---------------------------------------------------------------------- > -- > > | Subscription info at http://www.tech-geeks.org | | Subscription info at http://www.tech-geeks.org | | Subscription info at http://www.tech-geeks.org |
