----- Original Message ----- > From: "Roy McMorran" <[email protected]> > To: [email protected] > Sent: Tuesday, September 27, 2011 9:35:54 AM > Subject: [lopsa-tech] 3rd Party Support for Sun hardware?
> Hello all, > Is anyone using a 3rd party organization for hardware support for Sun > servers? In general we're moving away from Oracle/Sun but I do still > have a few systems that need support. Budget is tight though, and I > expect to be challenged on support contract costs. > Any recommended organizations (or ones to particularly avoid)? Other > gotchas (like I know getting patches from Oracle will be a problem)? We use Akibia for our older Sun hardware. Mostly they send us parts and we do the work ourselves. They do have technical support which we have taken advantage of on a couple of occasions to help with troubleshooting. I can only recall one instance in the last 3-4 years where we asked them to send a technician on site. We have been pleased with their service. -- patrick Patrick Landry University of Louisiana at Lafayette Director, University Computer Support Services
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