Hi all,
So a number of years ago we had a couple of fancy videoconferencing (VC)
systems put into our offices in NJ and CA. They were composed of
"best-of-breed" components all integrated together by a national A-V
vendor who shall at this point remain nameless. After having lived with
these systems for a while now, the problems seem to be multiplying to
the point that every time we do a VC, it's a cross-your-fingers event.
(Most times it doesn't help.) Our management is getting upset about
this, but the internal SA team are not A-V guys, and we can't figure out
the root causes of the frequent sound and/or video problems since we
really don't understand the systems' components (it was all supposed to
"just work" and be reliable, and if any problems did crop up, we'd just
call the A-V vendor.) Now the A-V vendor is not being as responsive to
the multiple problems that we call them on, so it's becoming a bad
situation.
It all kind of reminds me of this video ("Hitler Not Happy With Unified
Communications"):
http://youtu.be/4nKh8bg3eHo
So, I was asked to reach out and see what other companies use for their
A-V rooms (I'm talking here about bigger rooms here, not a Polycom
system in a small conference room; we have those too and they work
better than the big expensive systems...) Please let me know the good as
well as bad with your experiences. Our current system is based around
the LifeSize product line ( http://www.lifesize.com/ )
Thanks for any info you can share...
- Will
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