I've had nothing but great experiences with LifeSize in the past, I'm a bit surprised to hear you're having problems. Sounds like you may have gotten some lemons as units as we never had much in the way of problems.
The only problem we ever had was that a light sensor on one of the cameras went bad and the unit was out of warranty. Their support still worked with us to diagnose the issue and then laid out what my options were in terms of renewing the warranty, buying a new camera, and repairing the camera out of warranty. We ended up renewing the warranty as the cost of the warranty was cheaper than replacing the camera and the repair cost nearly as much as the warranty did. If money isn't much of a concern, I worked with a Tandberg VC environment at another previous job and the equipment was truly state of the art. Their sales team was a pleasure to work with (if that is possible) and their engineers knew their products inside and out. However, the caveat there, is that the equipment cost above and beyond all of the other solutions we looked into. However, this was for some very large A/V environments (much like yours is) so we wanted something we knew we could rely on, so the cost was well worth it. Anyways, just my 2 cents. -Evan Pettrey On Thu, Oct 13, 2011 at 11:43 AM, Will Dennis <[email protected]> wrote: > Hi all,**** > > ** ** > > So a number of years ago we had a couple of fancy videoconferencing (VC) > systems put into our offices in NJ and CA. They were composed of > “best-of-breed” components all integrated together by a national A-V vendor > who shall at this point remain nameless. After having lived with these > systems for a while now, the problems seem to be multiplying to the point > that every time we do a VC, it’s a cross-your-fingers event. (Most times it > doesn’t help.) Our management is getting upset about this, but the internal > SA team are not A-V guys, and we can’t figure out the root causes of the > frequent sound and/or video problems since we really don’t understand the > systems’ components (it was all supposed to “just work” and be reliable, and > if any problems did crop up, we’d just call the A-V vendor.) Now the A-V > vendor is not being as responsive to the multiple problems that we call them > on, so it’s becoming a bad situation.**** > > ** ** > > It all kind of reminds me of this video (“Hitler Not Happy With Unified > Communications”):**** > > http://youtu.be/4nKh8bg3eHo**** > > ** ** > > So, I was asked to reach out and see what other companies use for their A-V > rooms (I’m talking here about bigger rooms here, not a Polycom system in a > small conference room; we have those too and they work better than the big > expensive systems…) Please let me know the good as well as bad with your > experiences. Our current system is based around the LifeSize product line > ( http://www.lifesize.com/ )**** > > ** ** > > Thanks for any info you can share…**** > > ** ** > > - Will**** > > _______________________________________________ > Tech mailing list > [email protected] > https://lists.lopsa.org/cgi-bin/mailman/listinfo/tech > This list provided by the League of Professional System Administrators > http://lopsa.org/ > >
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