On Sun, Mar 4, 2012 at 5:24 PM, Luke S. Crawford <[email protected]> wrote: ... > > How do you feel about Pagerduty vs. just hooking nagios directly to > twillio or something? Hooking nagios to twillio was on my todo list, > but if pagerduty is significantly easier and/or more featureful, > eh, it's certainly in the reasonable price range for something that > solves a problem near the top of my todo list. > > One thing I want is a phone call that won't stop calling until I > press a number to ack it, or something.
I'll chime in as a very happy PagerDuty user. I'd looked into Twillio and it was also on my todo list for a while. Pagerduty's learning curve and "barrier to entry" is practically nothing. Seriously, go in there and do the 30 day free trial tomorrow. I set up my own on call schedule and everything in a day. By the end of the week I ditched the physical pager we had. You can set it to call every however many minutes. You can also hook nagios "directly" into PagerDuty. That is, there's an API you can use to get Nagios contact PD (nice to notify if there's an e-mail outage). I had to do some tweaking to get it to work (we use Icinga). You can also just have it e-mail PD. The notification methods and frequencies are set per user. The philosophy is that it's up to the person on call to set how and how often they're notified, so they could potentially make it their cell, and home numbers that get called, or page one and call the other and e-mail something else. It's all pretty flexible. As the account admin you can set this for them, but they're free to change it and there aren't really restrictions you can place to limit what they can do. So you'll have to give some trust to your users. I basically tell my guys that it's their responsibility to get to the page before it gets escalated to me (which happens in 30 minutes). How they decide to do that is up to them, but if it gets to me there's going to be a problem. I have about 9 folks on rotation and have been using PD for about 10 months without issues. -- -kz _______________________________________________ Tech mailing list [email protected] https://lists.lopsa.org/cgi-bin/mailman/listinfo/tech This list provided by the League of Professional System Administrators http://lopsa.org/
