But, with (some) cell phones you can auto reject calls from certain numbers. I have mine set to reject calls originating from the university switchboard (since that how they show up in caller id.)
And, then I set custom ringtone for the contacts that are permitted to call the emergency number....and at night (when I remember) I switch to a profile so that any other caller doesn't ring... just the approved contacts ring. All the after hours stuff is supposed to go through our network operations center, where they decide which emergency phone to call (though our groups seems to be the default/catchall one.) Though there are some people that have found out the number...that will try calling it directly rather than calling the NOC (and having proper incident tickets created and assigned...though its annoying that they spend time doing the ticket before calling, and then they don't assign the ticket to us right away...because they then have all sorts of other procedures perform and document in the ticket. Include documenting time and date that they finally got around to assign the ticket that either finally conveys to us what the issue is...or references the problem ticket that has the info we need to start working on it....) There have been regular meetings on redefining what the NOC does and how. Should be interesting to see if they can be trained up to handling unix/windows servers. perhaps go find server named "foo" and power cycle it, would be come possible. The last time we needed a server power cycled...it was from the door, walk approximately X feet, turn right, walk about Y feet, turn left, walk about Z feet, turn right. 3rd server up from bottom in rack.... It was lucky that the admin on call, was the one coordinating placement of servers into our new racks...and the problem server was one that had made it over recently (so not only was its location know...it was now properly labeled....) L ----- Original Message ----- > On Wed, Jul 2014 Conrad Wood wrote: > > sounds like everyone is so obsessed with pagers (for nostalgic or > > other reasons) - I might use that as a present for the ssyadmins > > ;))) > At least with pagers in my old Field Service days, you could decide > if the call was coming from the dispatch center or a local > customer by the area code... > Now with cell phones, voip etc you have the 24x7 fun of getting a > phone call on the floating On Call Emergency Sysadmin Phone > saying, "You too can lower your mortgage payment." > Love those at midnight... > Call screening by caller id doesn't cut it anymore. > Caller bots now call the university number that gets forwarded to the > System Down Cell 24x7. Ugh. > Let's all hear it for the no longer useful Do Not Call list. The > spammers and crooks have won again. > Anyone know how to get around this problem? I also never can tell > where the outsourced night time help desk will call from. > Bill
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