Google 'going down' (or at least parts of it) make for an interesting question:
How do you deal with groups that provide you service that don't want to be contacted? -=- At $WORK (a small ISP), we've been seeing a gradual increase in companies like this - they provide services (usually very good and reliable), but really don't want to provide any form of contact, except via web forms and the like. I can understand the business reasons why - the cost of providing live technical support is huge, and can undercut profit margins greatly. But for those people that do provide support (either internal or external) we field the questions "why doesn't X work". And clients really don't like the answer "talk to X - if you can" (obviously not phrased in such a way). So I'm kind of curious how other groups deal with these issues... R. -- _______________________________________________ Tech mailing list [email protected] http://lopsa.org/cgi-bin/mailman/listinfo/tech This list provided by the League of Professional System Administrators http://lopsa.org/
