It certainly is irritating when you purchase something, then have to
urchase additional things to make it work. Case in point, a year or
so ago, we'd urchased a $250 2-wheeled scooter from walmart. It was
the last one, so we got the floor model. Whatever genius at walmart
assembled the thing simply put the innertube into the tire, and
slapped the tire on the scooter, not bothering to line up the
innertube stem with the hole in the rim. So, we had a thoroughly
flat tire, a broken innertube stem, and an extremely irritated pair
(me and my wife both) It was easily fixed, simply purchase another
innertube, replace the broken one, and poof, all done. We returned
it instead, partly because the customer service was so poor, (when
explaining the problem, and asking if they could/would do anything,
we were told absolutely not) since it was a floor model, and they are
sold as is.
I'd have been ok with that as a whole, but in addition, when
explaining the problem, the customer service rep paid no attention at
all to us, ignored us entirely even, and afterwords asked why we were
returning the item, when I'd specifically started the conversation
with the words I'm not interested in returning it if we can get it
fixed.
Needless to say, we never purchased anything other than groceries
from that walmart ever again. Though, since we've moved away from
that town, it's no longer an issue, but it's just frustrating when
such things occur. The assembly was what broke it, not it's being a
floor model, so it was clearly the store's fault it was broken, not a
customer who was fiddling with it after the fact.
But, I've already decided customer service no longer exists.
The radio shack here in town is an independent owned store, so he
isn't required to carry anything he doesn't think will sell.
I've been in there a few times asking for different items.
I regularly get told that they get a lot of requests for such things,
but that they don't carry them.
What ever happened to if the customer wants it, we will carry it.
Just plain stupidity, it's no wonder consumers are fed up with our
current-day retail establishments.
In one store (very similar to Sams) where you must pay a membership
fee to shop there, I was actually told by a manager once when asking
if they could carry a particular type of laptop (they already had
some, just not ones with the features I was looking for at the time)
that they couldn't have their members dictate what they sold.
I was speechless for several minutes after that coment, since the
whole reason the store exists is because members pay a fee to belong
to the stupid thing giving them the ability to shop there. And yet,
I'm being told members have no say in what gets sold there?
The insanity of it all was just too much. Again, needless to say, I
will no longer shop at one of those stores either. (we moved away
from there too, but that was much longer ago) :)
Anyway, the point of all this rambling is that if you find a company
that actually offers customer service, grab it with both hands, and
hang on as tight as possible, because in today's world, those kinds
of place are few and far between.
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