Oopse! I forgot to change accounts. Sorry. Lynne
On 24 Nov 2011, at 00:02, Thejazzden wrote: Well done and glad Amazon Sellers acted as they did. Interested to hear how you get on with the set. Dennis. Dennis Freedman The best aromatherapy in the UK - www.e-nat.co.uk Sent from my iPhone On 23 Nov 2011, at 22:45, "Mrs. Lynnette Annabel Smith" <[email protected]> wrote: > Hello everybody > > Ok, this time, Lynne got it right. > > I've just received an email from Amazon Marketplace, informing her that she > was absolutely correct that she (I) have an indisputable right under United > Kingdom consumer legislation that, in the circumstance that a delivery is > damaged, incorrect or partially missing, the consumer has the absolute right > to receive an immediate replacement or refund on the items or item in that > delivery which are damaged, incorrect, incorrectly labelled or missing. > Amazon Marketplace apparently takes the conduct of their sellers extremely > seriously and they contacted the specific seller on my behalf, having been > made aware of the circumstances. I was contacted just before 21:00 this > evening via email by the sales manager of the company. I have been offered, > and have accepted, a full and formal apology on behalf of the company for the > attitude of their sales representative who clearly failed in his duty, in the > words of the manager, to the customer on this occasion. Upon being informed > of the a bs > ence of such a vital component as a power supply, the sales representative > should have immediately telephoned, not emailed 3 hours later (as apparently > he did), the suppliers and arranged for a replacement unit or a replacement > power supply to be shipped to us. Apparently his email to the supplier > contained only details of the consignment and a request to check to see if > they could trace the packaging to be sure that there was a power supply > packed. That is absolutely wrong, they are supposed to put the matter right > immediately. Instead, as I've already told you, he requested that I contact > Yamaha customer services and resolve the issue myself. I am told this is > against both company policy and also Amazon Marketplace's seller's code of > conduct to which the company signed up before joining the seller's group. > > By way of compensation for the inconvenience and the unnecessary hassles they > caused me, they have now had their supplier ship to me by express courier a > replacement power adapter, and they have also arranged for me to be enrolled > to Yamaha's five-year extended warranty scheme free of charge. That's to > compensate for the inconvenience. > > Had I simply telephoned Yamaha as per their request, it would have taken some > time to get the new power adapter shipped as they are in Germany. I would > imagine that the actual shipment would have been via the same supplier; but > arranging it and so forth would have taken time. I would also not have > received the free warranty enrolment or the apology. > > Sometimes complaining is the best option; although I don't like having to do > it, and do it only when necessary. Had it been something small like a power > cable, I wouldn't have bothered. It is just unfortunate that the unit won't > work without the dedicated supply. > > Now; the machine itself. Dane; if you're reading this, can you tell me > whether yours has the same functions as this one in terms of available modes? > This one has a CD slot, top-loaded, iPhone/iPod dock which looks like it will > handle either an iPhone 4 or an iPhone 3GS along with any iPod. I know your > radio is the same; DAB/DAB+ and FN. I was a little surprised to find that > there are only 5 presets per mode. Seems a bit restrictive. I don't know > whether Gordon will be able to use the alarm functions, and I'm not quite > sure as yet how you set the clock. Ours has Toslink and optical audio inputs, > (I think they're inputs anyway), and a touch-sensitive top panel which has a > few functions; including setting the power saver mode. > > I am going to have a good read of the user manual which, I'm bound to say, > goes against the grain. :) But I feel this is one of those occasions where it > will be helpful I think. > > But I'm very interested to know what the differences are between this and the > previous model. The remote control, though quite small, has nicely pronounced > buttons and I'm sure it won't take a lot of getting used too for Gordon. > > Anyway hopefully all's well that ends well. > > Lynne > > > ======================================= > > The Techno-Chat E-Mail forum is guaranteed malware, spyware, Trojan, virus > and worm-free > > To modify your subscription options, please visit for forum's dedicated web > pages located at > http://mail.tft-bbs.co.uk/mailman/listinfo/techno-chat > > You can find an archive of all messages posted to the Techno-Chat group at > either of the following websites: > > http://mail.tft-bbs.co.uk/pipermail/techno-chat/index.html > > Or: > <http://www.mail-archive.com/[email protected]> > you may also subscribe to this list via RSS. 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