Hello everybody Ok, this time, Lynne got it right.
I've just received an email from Amazon Marketplace, informing her that she was absolutely correct that she (I) have an indisputable right under United Kingdom consumer legislation that, in the circumstance that a delivery is damaged, incorrect or partially missing, the consumer has the absolute right to receive an immediate replacement or refund on the items or item in that delivery which are damaged, incorrect, incorrectly labelled or missing. Amazon Marketplace apparently takes the conduct of their sellers extremely seriously and they contacted the specific seller on my behalf, having been made aware of the circumstances. I was contacted just before 21:00 this evening via email by the sales manager of the company. I have been offered, and have accepted, a full and formal apology on behalf of the company for the attitude of their sales representative who clearly failed in his duty, in the words of the manager, to the customer on this occasion. Upon being informed of the abs ence of such a vital component as a power supply, the sales representative should have immediately telephoned, not emailed 3 hours later (as apparently he did), the suppliers and arranged for a replacement unit or a replacement power supply to be shipped to us. Apparently his email to the supplier contained only details of the consignment and a request to check to see if they could trace the packaging to be sure that there was a power supply packed. That is absolutely wrong, they are supposed to put the matter right immediately. Instead, as I've already told you, he requested that I contact Yamaha customer services and resolve the issue myself. I am told this is against both company policy and also Amazon Marketplace's seller's code of conduct to which the company signed up before joining the seller's group. By way of compensation for the inconvenience and the unnecessary hassles they caused me, they have now had their supplier ship to me by express courier a replacement power adapter, and they have also arranged for me to be enrolled to Yamaha's five-year extended warranty scheme free of charge. That's to compensate for the inconvenience. Had I simply telephoned Yamaha as per their request, it would have taken some time to get the new power adapter shipped as they are in Germany. I would imagine that the actual shipment would have been via the same supplier; but arranging it and so forth would have taken time. I would also not have received the free warranty enrolment or the apology. Sometimes complaining is the best option; although I don't like having to do it, and do it only when necessary. Had it been something small like a power cable, I wouldn't have bothered. It is just unfortunate that the unit won't work without the dedicated supply. Now; the machine itself. Dane; if you're reading this, can you tell me whether yours has the same functions as this one in terms of available modes? This one has a CD slot, top-loaded, iPhone/iPod dock which looks like it will handle either an iPhone 4 or an iPhone 3GS along with any iPod. I know your radio is the same; DAB/DAB+ and FN. I was a little surprised to find that there are only 5 presets per mode. Seems a bit restrictive. I don't know whether Gordon will be able to use the alarm functions, and I'm not quite sure as yet how you set the clock. Ours has Toslink and optical audio inputs, (I think they're inputs anyway), and a touch-sensitive top panel which has a few functions; including setting the power saver mode. I am going to have a good read of the user manual which, I'm bound to say, goes against the grain. :) But I feel this is one of those occasions where it will be helpful I think. But I'm very interested to know what the differences are between this and the previous model. The remote control, though quite small, has nicely pronounced buttons and I'm sure it won't take a lot of getting used too for Gordon. Anyway hopefully all's well that ends well. Lynne ======================================= The Techno-Chat E-Mail forum is guaranteed malware, spyware, Trojan, virus and worm-free To modify your subscription options, please visit for forum's dedicated web pages located at http://mail.tft-bbs.co.uk/mailman/listinfo/techno-chat You can find an archive of all messages posted to the Techno-Chat group at either of the following websites: http://mail.tft-bbs.co.uk/pipermail/techno-chat/index.html Or: <http://www.mail-archive.com/[email protected]> you may also subscribe to this list via RSS. The feed is at: <http://www.mail-archive.com/[email protected]/maillist.xml> ---------------------------------------
