So given what you've written then perhaps - even though I don't doubt
Lynne's word - there may be other explanations for the problems Lynne is
having with her Desktop audio system?
Must say, I wouldn't at all be surprised.
On 25/12/2011 6:39 AM, Martin McCormick wrote:
Dane Trethowan writes:
Faulty components seem to be an everyday pain these days, quality control
ain't what it once was.
It never was. This is called the old oaken bucket
syndrome. One day, you turn on the tap and the water doesn't come
out at all or there is something wrong with it such as rust in
the line or a bad taste.
The old-timers say that "When I was a boy, we had an old
oaken bucket we used to dip water out of the well and it was
always clear, cold and good." An old-timer with a better memory
might say that he remembers that the bucket got dried out and
leaked and it was heavy and sometimes the well went dry, but we
tend to remember the good things since that keeps us all from
going nuts as we go through life.
I remember hearing stories in the news about appliances
that caught fire or shocked people because of either bad design
or defective components. One television model sold in England
back in the sixties or seventies had a component in its
circuitry that would sometimes fail. People would smell an odd
odor and the color or is that colour would go wrong and they
would make it a point to call a repair shop soon but they should
have also thought to call the fire department. That faulty part
was made of something that ignited but smoldered like a
cigarette until it ignited flammable substances near by.
The owners of the set might have turned it off and
disconnected it when it failed, but hours later, the set might
go up in flames anyway.
In my opinion, the trouble now is that when something
goes wrong, manufacturing and quality control is so spread out
among several continents that everybody points fingers at
everybody else and the end user has to be without the services
of the device while the suits all sit around and absolve
themselves of any responsibility while blaming everybody else in
the supply chain which, of course, they can not control, but you
need to call X Y or Z and maybe they can help you.
The best companies take full responsibility for the end
product and sort out all the squabbling later.
I remember an instance when I worked as a service
technician in the eighties in which we repaired a VCR for a
customer. The VCR had a defective break system which caused tape
to snarl in the cassette which damaged the tape. The customer
had rented movies which were then ruined by the faulty machine
and had to be replaced by the customer.
We did our best to fix the machine but it started doing
the same thing again in a few weeks and eating more tapes.
We called the company that sold the machines in the
United States and they quickly called us back and started out by
saying something like,
"We are going to make your day." Apparently, they knew about the
problem and could not fix it either. They had us send the
machine in. They payed the customer for the ruined movies and
sent him a brand new machine that did not have a taste for tape.
It is that sort of attitude we don't see much these
days. Technology is generally more robust but when something
goes wrong, I think there are more businesses that couldn't car
less and that's what is different.
Have a merry Christmas, happey New Year and be safe,
everyone.
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