Dane trethowan writes:
> So given what you've written then perhaps - even though I don't doubt
> Lynne's word - there may be other explanations for the problems Lynne is
> having with her Desktop audio system?
It sounds like a quality control issue to me and it
appears that the company is aware of the problems she is having
as others report the same thing, at least with the tuner. The
question is, how long and how much trouble does the end user
have to go to before they get either a full refund or a working
unit that has not got the problems?
I was only saying that quality control is not a new
issue and things are basically built better today, but when
something does go wrong, getting it put right is more of a
hassle than it used to be or should be. Dealing with big
business is too often like dealing with recalcitrant government
agencies. Monty Python has several episodes of people dealing
with businesses or government personnel that get the tone of the
futility of it all perfectly.
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