Hi Gordon I agree, completely. This is a real soap-box issue of mine, it is laughable. Do you know that you can browse for goods on their online shop, but you can't put them in your basket and purchase? You have to contact Customer Services to do that which, they claim, puts added pressure on their staff to deal with orders. Glad I am not fronting RNIB, I would be utterly embarrassed!
Kind regards, Jackie Brown Twitter: @thebrownsplace Skype: Thejackmate -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Gordon Smith Sent: 15 November 2013 21:56 To: Techno-Chat ... Technology Enthusiasm! Subject: Re: RNIB's Practices & Procedures Hi Jackie That, for an organisation which professes to be at the "cutting edge" of technology is, I'm sorry to say, utterly deplorable. RNIB should be utterly ashamed of themselves. There again, perhaps I shouldn't be too surprised. In fact, it takes them a week to respond to questions and that's if you're lucky. Also, their website supposedly reset my password last week, but the new password didn't work. What can you say about that? Not a lot, it's utterly disgusting. I am sure that citizens of other countries are having a real good laugh about this, and I wouldn't blame them in the least. But then again, should I be so surprised? Kind regards <--- Gordon Smith ---> <[email protected]> Information Technology Accessibility Consultant; Providing Help & Support To Young People LivingWith Visual Impairment, plus Braille Transcription services. On 3 Nov 2013, at 09:49, Jackie Brown <[email protected]> wrote: When they send me invoices etc, it is a print copy with Braille attached. I would be happier with an Email, but RNIB are a law unto themselves, and deviating from their own ideals would be asking too much, even if it benefits we, their customers. Their IT systems appear to be so antiquated that you can't even log onto a website and manipulate your own talking books, far less download them. So I don't hold out much hope of requesting Email instead of paper! ======================================= The Techno-Chat E-Mail forum is guaranteed malware, spyware, Trojan, virus and worm-free To modify your subscription options, please visit for forum's dedicated web pages located at http://mail.tft-bbs.co.uk/mailman/listinfo/techno-chat You can find an archive of all messages posted to the Techno-Chat group at either of the following websites: http://mail.tft-bbs.co.uk/pipermail/techno-chat/index.html Or: <http://www.mail-archive.com/[email protected]> you may also subscribe to this list via RSS. The feed is at: <http://www.mail-archive.com/[email protected]/maillist.xml> --------------------------------------- ======================================= The Techno-Chat E-Mail forum is guaranteed malware, spyware, Trojan, virus and worm-free To modify your subscription options, please visit for forum's dedicated web pages located at http://mail.tft-bbs.co.uk/mailman/listinfo/techno-chat You can find an archive of all messages posted to the Techno-Chat group at either of the following websites: http://mail.tft-bbs.co.uk/pipermail/techno-chat/index.html Or: <http://www.mail-archive.com/[email protected]> you may also subscribe to this list via RSS. The feed is at: <http://www.mail-archive.com/[email protected]/maillist.xml> ---------------------------------------
