X-SpamDetect-Info: ------------- Start ASpam results --------------- X-SpamDetect-Info: This message may be spam. This message BODY has been altered to show you the spam information X-SpamDetect: *******: 7.0 sd=7.0 Close nspam=187 nok=1 0.99 $0.01(genuine_gmail) $0.01(genuine) $0.01(free_email) 0.04(dnswl_none) 0.90(X-LangGuess:English) 0.87(X-NotAscii:utf) $0.85(X-Verify-SMTP present) 0.20(X-Phrase:clean) 0.20(X-myrbl:Color=yellow) $0.54(spfpass) Lowered 4 X-SpamDetect-Info: ------------- End ASpam results -----------------
I have a Samsung phone now, never again after this. Absolutely appalling. Copy/paste statements to customers, slowing down said complaints to customers, literally the worst company probably ever. JMHO. On 10/9/16, Ted <[email protected]> wrote: > Two more Galaxy Note 7 phones catch fire, Samsung allegedly stonewalling > users > > > Another two of Galaxy Note 7 phones that were replaced under the recall > have lit on fire, with a text inadvertently sent to one of the owners in the > middle of support communication exchanges suggesting that Samsung is > attempting to "slow down" user complaints about the phone. > > > On Tuesday, another Kentucky man's Galaxy Note 7 phone lit on fire, sending > him to the hospital with acute bronchitis caused by smoke inhalation. > Samsung said nothing publicly about Tuesday's fire at the time, potentially > contributing to an event the next day at the Louisville airport the next > day. > "Just now got this. I can try and slow him down if we think it will matter" > — Samsung tech support misdirected text message > "The phone is supposed to be the replacement, so you would have thought it > would be safe," Michael Klering told television station WKYT about Tuesday's > fire. "It wasn't plugged in. It wasn't anything, it was just sitting > there." > > Klering had the phone for slightly more than a week, and claims it was one > of the replaced models. > > After complaining to Samsung, Klering recieved a text message from Samsung > support, apparently intended for another support associate. > > "Just now got this. I can try and slow him down if we think it will matter," > the text, which was seen by WKYT, said. "We just let him do what he keeps > threatening to do and see if he does it." > > Samsung asked for the phone, but Klering refused. Klering did accept an > offer to pay for the phone carcass to be x-rayed, however. > > "We want to reassure our customers that we take every report seriously and > we are engaged with Mr. Klering to ensure we are doing everything we can for > him," said Samsung in a statement about the fire that sent Klering to the > hospital. "Customer safety remains our highest priority as we are > investigating the matter." > > Friday's fire in Minnesota > > Later in the week, 13-year old Abby Zuis felt a "weird, burning sensation" > while holding her phone on Friday, according to ABC affiliate KSTP. > > Zuis received only minor burns before tossing the phone to the ground. The > school principal prevented a larger issue by the phone out of the building. > > Samsung issued platitudes to the Zuis family similar to what Klering was > told. > > "We want to reassure our customers that we take every report seriously and > we are engaged with the Zuis family to ensure we are doing everything we can > for them and their daughter," said Samsung in a statement. "Customer safety > remains our highest priority as we are investigating the matter." > > Pattern of destruction > > The two fires add up to three reported issues in a week. Additionally, all > three phones weren't being charged when the fires started. > > Southwest Airlines evacuated 75 passengers from a flight preparing to take > off from Louisville Airport in Kentucky on Wednesday after smoke from a > Samsung Galaxy phone filled the cabin. The phone was a replacement Galaxy > Note 7 that had been powered down for takeoff. > > Samsung issued a voluntary recall worldwide for the device after wide-spread > reports of battery fires during charging, and drew criticism from the U.S.. > Consumer Protection and Safety Commission for how the matter was being > handled. All customers who have purchased a Galaxy Note 7 should now be able > to swap the device for a new one either online or at wireless carrier > corporate-owned stores. > > Before the well-publicized battery fires in the Galaxy Note 7 forcing the > recall, reviewers and YouTube examiners discovered that the Gorilla Glass 5 > used for the screen of the device was significantly more susceptible to > screen scratches than other smartphones, iPhone 7 family included. > > On Friday, all of the U.S. carriers started allowing Galaxy Note 7 owners, > including those already replaced by the exchange program, for other devices. > AT&T is reportedly considering halting sales of the device altogether. > > http://appleinsider.com/articles/16/10/09/two-more-galaxy-note-7-phones-catch-fire-samsung-allegedly-stonewalling-users > > http://appleinsider.com/articles/16/10/09/two-more-galaxy-note-7-phones-catch-fire-samsung-allegedly-stonewalling-users >
