Can't remember where it was, the one we heard about late last week.
On 10/10/2016 7:06 AM, Joshua Gregory wrote:
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The Minnesota one?
On 10/9/16, Dane Trethowan <[email protected]> wrote:
Turns out the other incident mentioned here was a hoax so I'm not all
that worried about it.
On 10/10/2016 6:33 AM, Joshua Gregory wrote:
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I have a Samsung phone now, never again after this. Absolutely
appalling. Copy/paste statements to customers, slowing down said
complaints to customers, literally the worst company probably ever.
JMHO.
On 10/9/16, Ted <[email protected]> wrote:
Two more Galaxy Note 7 phones catch fire, Samsung allegedly stonewalling
users
Another two of Galaxy Note 7 phones that were replaced under the
recall
have lit on fire, with a text inadvertently sent to one of the owners in
the
middle of support communication exchanges suggesting that Samsung is
attempting to "slow down" user complaints about the phone.
On Tuesday, another Kentucky man's Galaxy Note 7 phone lit on fire,
sending
him to the hospital with acute bronchitis caused by smoke inhalation.
Samsung said nothing publicly about Tuesday's fire at the time,
potentially
contributing to an event the next day at the Louisville airport the next
day.
"Just now got this. I can try and slow him down if we think it will
matter"
— Samsung tech support misdirected text message
"The phone is supposed to be the replacement, so you would have thought
it
would be safe," Michael Klering told television station WKYT about
Tuesday's
fire. "It wasn't plugged in. It wasn't anything, it was just sitting
there."
Klering had the phone for slightly more than a week, and claims it was
one
of the replaced models.
After complaining to Samsung, Klering recieved a text message from
Samsung
support, apparently intended for another support associate.
"Just now got this. I can try and slow him down if we think it will
matter,"
the text, which was seen by WKYT, said. "We just let him do what he
keeps
threatening to do and see if he does it."
Samsung asked for the phone, but Klering refused. Klering did accept an
offer to pay for the phone carcass to be x-rayed, however.
"We want to reassure our customers that we take every report seriously
and
we are engaged with Mr. Klering to ensure we are doing everything we can
for
him," said Samsung in a statement about the fire that sent Klering to
the
hospital. "Customer safety remains our highest priority as we are
investigating the matter."
Friday's fire in Minnesota
Later in the week, 13-year old Abby Zuis felt a "weird, burning
sensation"
while holding her phone on Friday, according to ABC affiliate KSTP.
Zuis received only minor burns before tossing the phone to the ground.
The
school principal prevented a larger issue by the phone out of the
building.
Samsung issued platitudes to the Zuis family similar to what Klering was
told.
"We want to reassure our customers that we take every report seriously
and
we are engaged with the Zuis family to ensure we are doing everything we
can
for them and their daughter," said Samsung in a statement. "Customer
safety
remains our highest priority as we are investigating the matter."
Pattern of destruction
The two fires add up to three reported issues in a week. Additionally,
all
three phones weren't being charged when the fires started.
Southwest Airlines evacuated 75 passengers from a flight preparing to
take
off from Louisville Airport in Kentucky on Wednesday after smoke from a
Samsung Galaxy phone filled the cabin. The phone was a replacement
Galaxy
Note 7 that had been powered down for takeoff.
Samsung issued a voluntary recall worldwide for the device after
wide-spread
reports of battery fires during charging, and drew criticism from the
U.S..
Consumer Protection and Safety Commission for how the matter was being
handled. All customers who have purchased a Galaxy Note 7 should now be
able
to swap the device for a new one either online or at wireless carrier
corporate-owned stores.
Before the well-publicized battery fires in the Galaxy Note 7 forcing
the
recall, reviewers and YouTube examiners discovered that the Gorilla Glass
5
used for the screen of the device was significantly more susceptible to
screen scratches than other smartphones, iPhone 7 family included.
On Friday, all of the U.S. carriers started allowing Galaxy Note 7
owners,
including those already replaced by the exchange program, for other
devices.
AT&T is reportedly considering halting sales of the device altogether.
http://appleinsider.com/articles/16/10/09/two-more-galaxy-note-7-phones-catch-fire-samsung-allegedly-stonewalling-users
http://appleinsider.com/articles/16/10/09/two-more-galaxy-note-7-phones-catch-fire-samsung-allegedly-stonewalling-users
