Hi! Those of us who use our JAWS license on multiple computers may have encountered a situation where our authorisation needs to be reset. If you live in the US then the reset of your Authorisation - computer count for your license - is extremely easy, just jump onto the Activation web page, choose reset your authorisation, type in the information and press the reset button however those outside the US face another layer to work with, that being the contacting of your local dealer to initiate a Authorisation Reset. So why haven’t people outside the US got the access to the automated Authorisation Reset that US customers have? We did - after all - buy JAWS just the same. Well actually those outside the US can access the automated Authorisation Reset using a VPN, I found this out for myself a few days ago when I needed to reset my JAWS authorisation and I decided to give the VPN trick a go having held on to speak to someone at Freedom Scientific’s Technical Support line for just under half an hour, I have no objection to waiting mind you but I thought that - if I could use the Automated system - then I could save a whole heap of time. Anyway that’s how its done, for the moment at least <smile>.
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