Hi Folks,
Hope you are doing fine.
This is Nasser working for "Vyshnavi Infotech" I am trying to fill the
Technical Writer position located in Saint Paul, MN.
Please let me know if you have any Consultants with all the required
skills, please contact me at your earliest convenience. Also, please
send an MS Word version of the resume with contact information. I also
need your most competitive bill rate included.
Position Title: Technical Writer with Desktop
Support Background
Work Location: Saint Paul, MN
Duration: 5+ Months
Candidates must have BOTH Technical Writing experience and 3 years of
Desktop Support experience. I know this is an odd combination, but it
is 100% required to be considered. Also, candidates must be able to do
an onsite interview, thus must be either local or within 100-200 miles,
no exceptions. The client will not consider anyone who is further than
200 miles from Saint Paul, MN 55101
SKILLS
- Writing policy and procedures
- Technical Service Documentation
- Word
- PowerPoint
- Desktop Support
- ITIL foundation
- Project coordination/management
JOB DESCRIPTION:
Business Need:
Our Client is seeking a Professional/Technical Services to assist in the
development of the process documentation of desktop support workstation
standards.
The Assistant Commissioner of Technology Management is sponsoring this
project to document and review current processes to leverage greater
efficiency. This project not only provides internal organizational
clarity but better communicates organizational structure to external
stakeholders including other state governments, consultants and
prospective employees.
The objective is to aid OET project team members with the development of
desktop support procedures, policies, and services.
* Participate in on-site meetings related to processes for patch
management, new employee provisioning, computer replacement cycle,
remote control/support standards, workstation security, and computer
imaging of the Desktop Support Team as deemed appropriate by the state.
* Coordination with users for software upgrades currently in planning
phases such as Office 2007 and power management for workstations.
* Coordination with Department of Administration customers regarding
communication for their Office 2007 rollout.
* Testing and documentation of anomalies between Office 2007 and other
applications currently in use by OET staff, for example Access databases
and Excel spreadsheets.
* Identify OET staff impacted by Access, Excel and Office
incompatibilities to facilitate expediting their Office 2007 upgrades.
* Adhere to work scope direction of the supervisor of the Desktop
Support Team of OET.
* Mentor team members and review work deliverables for accuracy and
quality.
* Analyze and aid in complex integration problems and help with
technology or administrative issues.
* Work with core project team to develop and manage process documents in
order to implement best practices approaches for providing desktop
support to internal OET and other agency customers.
Position Tasks
* Prepare for and conduct interviews with Desktop Support personnel.
* Document and maintain, with assistance of OET subject matter experts,
objectives, goals, policies, standards, guidelines, and other
requirements needed to support clear and efficient desktop support
practices.
* Translate desktop support policies, guidelines, standards, procedures
and services into clear, concise documents appropriate for various
target audiences.
* Maintain internal documentation library, version control, and provide
coordination of
documentation deliverables.
* Research industry standard procedures and make recommendations to the
project team that are intended to improve desktop support processes at
the Office of Enterprise Technology.
* Conduct compatibility testing and develop a migration plan for Access
databases and Excel workbooks in use by OET divisions.
* Provide weekly status reports and other project reporting as required.
* Compile report of all findings with recommendations for
implementation.
Project Milestones and Schedule
Reply ASAP as this is an Urgent requirement.
Thanks and Regard,
Nasser
Email- [email protected] <mailto:[email protected]>
Vyshnavi InfoTech Inc;
Herndon, VA 20170
Phone# (703) 953 2927
Fax# 703 547 0135
Note: This is not an unsolicited mail. If you are not interested in
receiving our e-mails then please click "Remove".
To find more about my Company please visit www.vyshnaviinfotech.com
<http://www.vyshnaviinfotech.com/>
