HI All,
Job Title: Senior Application Support Analyst w/SQL and UNIX Location: Sacramento, CA - LOCAL CANDIDATES ONLY Duration: 6 Months Job Description: Qualifications/Skills: Requires a broad range of skills within a professional discipline to effectively perform complex assignments; demands familiarity with principles, theories, concepts and technologies as well as applied knowledge of established procedures, policies and practices. Preferably Information Technology Service Management (ITSM) Foundation Certificate or equivalent hands on working experience in Incident Management, Problem Management, Change Management, and Configuration Management. Experience with complex client-server, web-based, and transaction processing systems. - Intermediate to Advanced SQL-PL/SQL experience. - Intermediate Unix experience (some scripting preferred). - Knowledge of networks and networking protocols. - Knowledge of HP Openview (template developing a plus). - Knowledge of Remedy ARS Help Desk technology, preferably version 7-ITSM - Excellent client-facing/communication skills and must be strong in documentation - Able to alternate work schedule with notice between 1st and 2nd shifts (may include weekends or holidays). - Report writing with Actuate. - HTML coding experience. * Work as part of the Product Delivery and Production Service Support team. * Serve as the primary liaison to client and project team for business process service resolution, analysis, activities, and issues. * Performs system monitoring and system analysis to validate compliance with business rules and contractual requirements. Conducts system support activities and programming tests. Assigns priority and ensures external SLA for customer business processes are achieved and internal OLA maintained. * Writes and/or reviews code (SQL, PL/SQL, Pro*C) in support of incident and problem resolution. * Production Application verification/validation. Data integrity analysis. * SQL and PL/SQL ad hoc reporting. Internal and external operational efficiency and availability reporting. Production incident/outage event reporting. * Post incident resolution (problem) activities to analyze and identify root causes. initiate related SDLC or infrastructure change processes. Major problem analysis and review. * Required Education Level: Bachelor's degree in computer science, engineering, math, business or related field and 5+ years job-related experience in a production IT environment Best Regards, Shiva |IT Recruiter Vyshnavi Infotech Inc 201 Elden Street, Suite # 201 Herndon, VA 20170 703-793-1868 Ext 214 703 563 9200 Fax [email protected] www.vyshnaviinfotech.com <http://www.vyshnaviinfotech.com/> Certified Minority Owned Business Enterprise To be removed from our mailing list please reply with "REMOVE" in the subject line of your e mail. We apologize for the inconvenience if any caused.
