The global village and the madness of e-crowds

By Thomas W. Hazlett

Published: February 5 2007 14:31 | Last updated: February 5 2007 14:31

Today’s buzz is You, whom Time Magazine honoured as “Person of the  
Year” for igniting “community and collaboration on a scale never seen  
before.” Your blog entries and social networking posts rock.  
Meanwhile, you’re revolutionising Information Technology markets with  
far-flung innovations in open-source hardware and software. Soon  
governments will tumble and the meek shall inherit every entry in  
Wikipedia, A-Z.

The term “overhype” makes a cameo appearance in the Time  
announcement, but it deserves a speaking part. The Free Online  
Dictionary defines it in the sentence, “Producers grossly overhyped  
the movie,” graphically demonstrating just how easy it is to be twice  
lapped in the race for superlatives. Back in the day, “hype” was  
gross exaggeration enough.

The excitement over robust social change is, hype-adjusted, deserved.  
Just as the Industrial Revolution discovered productive solutions  
previously unimagined, and mass transit (such as railroads) and mass  
communications (telegraphs, telephone, and radio) turned societies  
upside down, the possibilities on today’s frontier are ripe with  
promise.

Which is to say: we’ve surfed these waves before. The “user-generated  
content” business model may have its own My Space page, but it dates  
to the telephone network of Alexander Graham Bell. “Club goods” allow  
individuals to gain from cooperative efforts, a standard paradigm in  
economic theory. Many “commons” sprouting up in the New Economy,  
where individuals share resources and reap the rewards of teamwork,  
produce value. But they have some trillions of dollars in productive  
enterprise to go before they eclipse the workhouse “commons” of the  
modern economy: the corporation.

Overhype about the emerging markets is good clean fun when confined  
to mindless text-messaging. There is an undeniable “wow” factor. But  
there is also a madness to the e-crowd. Whenever a trend is spotted  
that captures the fancy of the zeitgeist, it is formulated as a  
linear trajectory, and shot into orbit. All cross traffic is banned.  
Call it “asymmetric triumphalism.”

When Time trumpets “community” and “collaboration,” beware that their  
next issue may feature their favourite twenty-something online  
billionaires. When the claim is that “the new Web is a very different  
thing… bringing together the small contributions of millions,” behold  
the beauty of the long tail – but note, too, the reverse. Proprietary  
content is growing like a Paris Hilton video gone viral, with firms  
like Gartner, Forrester, Yankee Group, IDC and McKinsey & Co.  
charging fat fees for specialised content of keen interest to deep- 
pocket customers. As an academic researcher, I am continually  
impressed by the excellent online databases that are (according to  
the email marketing, sometimes highly accurate) available for  
$2,995.00. C’mon guys. I’m a scholar. And what happened to “openness”  
and “community”?

Yes, the dramatic lowering of distribution costs allows information  
to travel on a budget. That is an oomph for markets, and perhaps a  
double-oomph for democracy. But there’s more. Never have so many,  
owed so much, for so few user names and passwords.

Our buzz-coloured shades block out key drivers of innovation. Take  
wireless. While 2.5bn people were subscribing to mobile networks, the  
tech spotlight was on … WiFi. While a handy way to make a DSL  
connection cordless, the disruptive technology claims – that the  
exclusive rights used for wide area cellular networks were now  
eclipsed by unlicensed spectrum governed by power limits and  
regulatory standards – were wrong. Not many folks dropping their  
mobile subscription to talk from their “hotspot.”

Yet US regulators, focusing on the WiFi “commons,” let most of a  
decade slip away before auctioning 3G licenses in 2006. Not only did  
this stunt the growth of wireless networks, it now sets the stage for  
vast bandwidth to be wasted in the TV Band. There policymakers are  
pushing to expand unlicensed spectrum allocations, when the evidence  
is compelling that opportunity costs far outweigh benefits.

In India, meanwhile, recent deregulatory moves have produced intense  
cellular competition. Carriers, given broad control of assigned  
airwaves, have driven mean prices to under 4 cents per minute, the  
lowest in the world. Subscribers nearly doubled in 2006 to over 100m.  
Fishing villages that were remote and poor are now connected and  
entrepreneurial, as University of Michigan business school professor  
C.K. Prahalab documents in recent research available for well under  
$2,995.00.

“Open” networks have evolved, and Time dutifully touts the success of  
Linux – the open-source operating system mocked by Microsoft critics  
during the company’s US antitrust trial but now heralded as a bona  
fide competitive rival.

But iPod/iTunes is a proprietary platform that has magically restored  
order to the music download business while creating the iconic  
consumer electronics product of the 21st Century. Similarly,  
electronic games are driving explosive growth in entertainment  
software and broadband markets, riding on the backs of three consoles  
that are “open” only to the software licensed by their makers - Sony,  
Microsoft, or Nintendo.

The point is not that “closed” beats “open,” but that capitalism  
accommodates both. Rules need not be changed to embrace the  
revolution. Markets thrust revolutions upon us, boldly and  
magnificently, far more often than we care to remember.

The writer is professor of law and economics at George Mason  
University, where he is director of the Information Economy Project  
of the National Center for Technology and Law

Copyright The Financial Times Limited 2007


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