I have had 3 out of 20 8000 UE’s lock up when remote upgrade is used for pac 0. No problems with 7000 UE’s at all. On the 8000 UE’s it is like their flash got wiped but never loaded correctly. They light up on boot but never establish an Ethernet link. When I try to use the fallback IP or the default IP I never get a connection. The 3 that I have had problems with are on their way back to Telrad engineering to see what happened.
Regards, Gabriel Pike Network Engineering MTCNA <http://dmcibb.net/> DMCI Broadband, LLC [email protected] 877.936.2422 Ext. 103 From: [email protected] [mailto:[email protected]] On Behalf Of Matthew Carpenter Sent: Wednesday, February 08, 2017 9:38 AM To: Adam Moffett; Telrad List Subject: Re: [Telrad] UE upgrade failure rate Hi, So far only 1 CPE8000 UE that did not come back after a firmware update. Normally a hard reboot would fix it, but in this case we had to replace it. I have that CPE8000 on my desk and need to see what the status is from the LAN side. Thanks for the info on defaulting it, will try it. Matt C. On Wed, Feb 8, 2017 at 8:23 AM, Adam Moffett <[email protected]> wrote: We've had a helluva time upgrading UE firmware over the air. It was worse with Wimax. On Wimax it was more like 75% of the time we would lose the channel scan table and have to go on site to add it back in. It became SOP to leave the operator password at default so we had the option of having the customer log in and fix the scan table for us. I think we've had more success since going to LTE. However, failed firmware updates was one of the incentives to set up a dedicated management bearer. I was hoping it would help with these things. We haven't pushed out an update recently enough to say whether it helped. -Adam ------ Original Message ------ From: "Shayne Lebrun" <[email protected]> To: [email protected] Sent: 2/8/2017 9:14:36 AM Subject: [Telrad] UE upgrade failure rate Does anybody else experience a ten to fifteen percent failure rate when upgrading UEs? The behavior is, you upgrade the firmware, reboot, and the device doesn’t come back. Logging into the UE’s management from LAN, you’ll see it’s stuck in ‘device init.’ Defaulting the unit and rebooting allows it to boot and attach. We’re not using the residential gateway device or anything, and the only config we put in is device name, SNMP and ACS settings. Sometimes we hardcode the client’s device in the DHCP server, to turn on DMZ to allow port forwarding, but that doesn’t seem to be a causal factor. _______________________________________________ Telrad mailing list [email protected] http://lists.wispa.org/mailman/listinfo/telrad -- Matthew Carpenter 806-316-5071 office 806-236-9558 cell <https://docs.google.com/uc?export=download&id=0BxDRq5UV7HPOaEM4LXVaVnk5cWM&revid=0BxDRq5UV7HPOTDdiVjM0TXRIc3ZzMXVUVDdDVjBiaFU0bHJNPQ>
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