Well for example, just now we tried upgrading a 7000 from .89 to .116.
This is what the guy doing it said:
"When I upgrade the firmware, the screen will say upgrading... and just
stay there. I kept a running ping on, they never lost connection. After
several minutes, I refreshed the page, and it would go straight to the
login page. I'd check the firmware version and It'll still be at .089.
"
I had him reboot the unit, and it's still .89.
I've actually had better luck with the 8000.
------ Original Message ------
From: "Gabriel Pike" <[email protected]>
To: [email protected]
Sent: 2/8/2017 9:50:03 AM
Subject: Re: [Telrad] UE upgrade failure rate
I have had 3 out of 20 8000 UE’s lock up when remote upgrade is used
for pac 0. No problems with 7000 UE’s at all. On the 8000 UE’s it is
like their flash got wiped but never loaded correctly. They light up on
boot but never establish an Ethernet link. When I try to use the
fallback IP or the default IP I never get a connection. The 3 that I
have had problems with are on their way back to Telrad engineering to
see what happened.
Regards,
Gabriel Pike
Network Engineering
MTCNA
DMCI Broadband, LLC <http://dmcibb.net/>
[email protected]
877.936.2422
Ext. 103
From:[email protected] [mailto:[email protected]] On
Behalf Of Matthew Carpenter
Sent: Wednesday, February 08, 2017 9:38 AM
To: Adam Moffett; Telrad List
Subject: Re: [Telrad] UE upgrade failure rate
Hi,
So far only 1 CPE8000 UE that did not come back after a firmware
update. Normally a hard reboot would fix it, but in this case we had
to replace it.
I have that CPE8000 on my desk and need to see what the status is from
the LAN side. Thanks for the info on defaulting it, will try it.
Matt C.
On Wed, Feb 8, 2017 at 8:23 AM, Adam Moffett <[email protected]>
wrote:
We've had a helluva time upgrading UE firmware over the air. It was
worse with Wimax. On Wimax it was more like 75% of the time we would
lose the channel scan table and have to go on site to add it back in.
It became SOP to leave the operator password at default so we had the
option of having the customer log in and fix the scan table for us.
I think we've had more success since going to LTE. However, failed
firmware updates was one of the incentives to set up a dedicated
management bearer. I was hoping it would help with these things. We
haven't pushed out an update recently enough to say whether it helped.
-Adam
------ Original Message ------
From: "Shayne Lebrun" <[email protected]>
To: [email protected]
Sent: 2/8/2017 9:14:36 AM
Subject: [Telrad] UE upgrade failure rate
Does anybody else experience a ten to fifteen percent failure rate
when upgrading UEs? The behavior is, you upgrade the firmware,
reboot, and the device doesn’t come back. Logging into the UE’s
management from LAN, you’ll see it’s stuck in ‘device init.’
Defaulting the unit and rebooting allows it to boot and attach.
We’re not using the residential gateway device or anything, and the
only config we put in is device name, SNMP and ACS settings.
Sometimes we hardcode the client’s device in the DHCP server, to turn
on DMZ to allow port forwarding, but that doesn’t seem to be a causal
factor.
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--
Matthew Carpenter
806-316-5071 office
806-236-9558 cell
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