Yes, all CPE8000 no problem with the 100+ CPE7000 firmware update process. We did them all.
On Wed, Feb 8, 2017 at 4:37 PM, <[email protected]> wrote: > Send Telrad mailing list submissions to > [email protected] > > To subscribe or unsubscribe via the World Wide Web, visit > http://lists.wispa.org/mailman/listinfo/telrad > or, via email, send a message with subject or body 'help' to > [email protected] > > You can reach the person managing the list at > [email protected] > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of Telrad digest..." > > > Today's Topics: > > 1. Re: Telrad Digest, Vol 28, Issue 17 (Nathan Anderson) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Thu, 9 Feb 2017 00:37:14 +0000 > From: Nathan Anderson <[email protected]> > Subject: Re: [Telrad] Telrad Digest, Vol 28, Issue 17 > To: "[email protected]" <[email protected]> > Message-ID: <[email protected]> > Content-Type: text/plain; charset="utf-8" > > Are all of these that you are talking about 8000s? > > -- Nathan > > From: [email protected] [mailto:[email protected]] On > Behalf Of Jack Ward > Sent: Wednesday, February 08, 2017 4:33 PM > To: [email protected] > Subject: Re: [Telrad] Telrad Digest, Vol 28, Issue 17 > > We did a round of updates on our network Saturday. I had 4 of them fail > the update, but the units were still online responding to pings, only I > could not get to the Reset page to reboot them remotely. 3 of them, after a > hard reboot, were able to come back up and get updated. 1 was "bricked" by > the failed update and had to be replaced, the on site tech was unable to > get a login page with static set, and wasn't getting a DHCP lease from it. > > I have started rebooting the CPE each time before doing the firmware > update remotely. I am not sure if it helps or not though. > > Interestingly, I had a tech on site where I tried to update remotely for > him. I was unable to, but he was able to just fine on the LAN side. It > seems to indicate the file is corrupting in transit? We are having the > installers update the latest version when they install. > > I attempted another one today remotely that was detaching (signal strength > 25). It didn't come back up. An hour later I had them unplug, wait for 10 > minutes and reboot it. It still wouldn't reconnect, and is now a scheduled > service call. > > We have just started deploying the CPE8000 series and so only have ~50 in > the field. 10% firmware failure rate seems about right. I'm nervous to > upgrade the firmwares now '~' > > > On Wed, Feb 8, 2017 at 7:50 AM, <[email protected]<mailto: > [email protected]>> wrote: > Send Telrad mailing list submissions to > [email protected]<mailto:[email protected]> > > To subscribe or unsubscribe via the World Wide Web, visit > http://lists.wispa.org/mailman/listinfo/telrad > or, via email, send a message with subject or body 'help' to > [email protected]<mailto:[email protected]> > > You can reach the person managing the list at > [email protected]<mailto:[email protected]> > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of Telrad digest..." > > > Today's Topics: > > 1. UE upgrade failure rate (Shayne Lebrun) > 2. Re: UE upgrade failure rate (Adam Moffett) > 3. Re: UE upgrade failure rate (Matthew Carpenter) > 4. Re: UE upgrade failure rate (Gabriel Pike) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Wed, 8 Feb 2017 09:14:36 -0500 > From: "Shayne Lebrun" <[email protected]<mailto: > [email protected]>> > Subject: [Telrad] UE upgrade failure rate > To: <[email protected]<mailto:[email protected]>> > Message-ID: <[email protected]<htt > p://corebroadband.ca>> > Content-Type: text/plain; charset="us-ascii" > > Does anybody else experience a ten to fifteen percent failure rate when > upgrading UEs? The behavior is, you upgrade the firmware, reboot, and the > device doesn't come back. Logging into the UE's management from LAN, > you'll > see it's stuck in 'device init.' Defaulting the unit and rebooting allows > it to boot and attach. > > > > We're not using the residential gateway device or anything, and the only > config we put in is device name, SNMP and ACS settings. Sometimes we > hardcode the client's device in the DHCP server, to turn on DMZ to allow > port forwarding, but that doesn't seem to be a causal factor. > > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: http://lists.wispa.org/mailman/private/telrad/ > attachments/20170208/be5eb21f/attachment-0001.html > > ------------------------------ > > Message: 2 > Date: Wed, 08 Feb 2017 14:23:47 +0000 > From: "Adam Moffett" <[email protected]<mailto: > [email protected]>> > Subject: Re: [Telrad] UE upgrade failure rate > To: [email protected]<mailto:[email protected]> > Message-ID: <eme5dcb657-ec2e-4e6f-b53c-e69a87202ef5@techlaptop1> > Content-Type: text/plain; charset="utf-8" > > We've had a helluva time upgrading UE firmware over the air. It was > worse with Wimax. On Wimax it was more like 75% of the time we would > lose the channel scan table and have to go on site to add it back in. > It became SOP to leave the operator password at default so we had the > option of having the customer log in and fix the scan table for us. > > I think we've had more success since going to LTE. However, failed > firmware updates was one of the incentives to set up a dedicated > management bearer. I was hoping it would help with these things. We > haven't pushed out an update recently enough to say whether it helped. > > -Adam > > > > ------ Original Message ------ > From: "Shayne Lebrun" <[email protected]<mailto: > [email protected]>> > To: [email protected]<mailto:[email protected]> > Sent: 2/8/2017 9:14:36 AM > Subject: [Telrad] UE upgrade failure rate > > >Does anybody else experience a ten to fifteen percent failure rate when > >upgrading UEs? The behavior is, you upgrade the firmware, reboot, and > >the device doesn?t come back. Logging into the UE?s management from > >LAN, you?ll see it?s stuck in ?device init.? Defaulting the unit and > >rebooting allows it to boot and attach. > > > > > > > >We?re not using the residential gateway device or anything, and the > >only config we put in is device name, SNMP and ACS settings. Sometimes > >we hardcode the client?s device in the DHCP server, to turn on DMZ to > >allow port forwarding, but that doesn?t seem to be a causal factor. > > > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: http://lists.wispa.org/mailman/private/telrad/ > attachments/20170208/9a328967/attachment-0001.html > > ------------------------------ > > Message: 3 > Date: Wed, 8 Feb 2017 08:37:43 -0600 > From: Matthew Carpenter <[email protected]<mailto: > [email protected]>> > Subject: Re: [Telrad] UE upgrade failure rate > To: Adam Moffett <[email protected]<mailto:[email protected]>>, > Telrad List > <[email protected]<mailto:[email protected]>> > Message-ID: > <CAEBu8BjM4yH3dtLWrgot0QfuC-f24OJkc3dpDDtzUtvKtBfMOA@mail. > gmail.com<mailto:CAEBu8BjM4yH3dtLWrgot0QfuC-f24OJkc3dpDDtzUtvKtBfMOA@mail. > gmail.com>> > Content-Type: text/plain; charset="utf-8" > > Hi, > > So far only 1 CPE8000 UE that did not come back after a firmware update. > Normally a hard reboot would fix it, but in this case we had to replace it. > I have that CPE8000 on my desk and need to see what the status is from the > LAN side. Thanks for the info on defaulting it, will try it. > > Matt C. > > > > On Wed, Feb 8, 2017 at 8:23 AM, Adam Moffett <[email protected]< > mailto:[email protected]>> > wrote: > > > We've had a helluva time upgrading UE firmware over the air. It was > worse > > with Wimax. On Wimax it was more like 75% of the time we would lose the > > channel scan table and have to go on site to add it back in. It became > SOP > > to leave the operator password at default so we had the option of having > > the customer log in and fix the scan table for us. > > > > I think we've had more success since going to LTE. However, failed > > firmware updates was one of the incentives to set up a dedicated > management > > bearer. I was hoping it would help with these things. We haven't pushed > > out an update recently enough to say whether it helped. > > > > -Adam > > > > > > > > ------ Original Message ------ > > From: "Shayne Lebrun" <[email protected]<mailto: > [email protected]>> > > To: [email protected]<mailto:[email protected]> > > Sent: 2/8/2017 9:14:36 AM > > Subject: [Telrad] UE upgrade failure rate > > > > Does anybody else experience a ten to fifteen percent failure rate when > > upgrading UEs? The behavior is, you upgrade the firmware, reboot, and > the > > device doesn?t come back. Logging into the UE?s management from LAN, > > you?ll see it?s stuck in ?device init.? Defaulting the unit and > rebooting > > allows it to boot and attach. > > > > > > > > We?re not using the residential gateway device or anything, and the only > > config we put in is device name, SNMP and ACS settings. Sometimes we > > hardcode the client?s device in the DHCP server, to turn on DMZ to allow > > port forwarding, but that doesn?t seem to be a causal factor. > > > > > > _______________________________________________ > > Telrad mailing list > > [email protected]<mailto:[email protected]> > > http://lists.wispa.org/mailman/listinfo/telrad > > > > > > > -- > *Matthew Carpenter* > *806-316-5071<tel:806-316-5071> office* > *806-236-9558<tel:806-236-9558> cell* > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: http://lists.wispa.org/mailman/private/telrad/ > attachments/20170208/fd708321/attachment-0001.html > > ------------------------------ > > Message: 4 > Date: Wed, 8 Feb 2017 09:50:03 -0500 > From: "Gabriel Pike" <[email protected]<mailto:[email protected] > >> > Subject: Re: [Telrad] UE upgrade failure rate > To: <[email protected]<mailto:[email protected]>> > Message-ID: <[email protected]<http://dmcibb.net > >> > Content-Type: text/plain; charset="utf-8" > > I have had 3 out of 20 8000 UE?s lock up when remote upgrade is used for > pac 0. No problems with 7000 UE?s at all. On the 8000 UE?s it is like their > flash got wiped but never loaded correctly. They light up on boot but never > establish an Ethernet link. When I try to use the fallback IP or the > default IP I never get a connection. The 3 that I have had problems with > are on their way back to Telrad engineering to see what happened. > > > > Regards, > > > > Gabriel Pike > > Network Engineering > > MTCNA > > <http://dmcibb.net/> DMCI Broadband, LLC > > [email protected]<mailto:[email protected]> > > > > 877.936.2422<tel:877.936.2422> > > Ext. 103 > > > > > > From: [email protected]<mailto:[email protected]> [mailto: > [email protected]<mailto:[email protected]>] On Behalf Of > Matthew Carpenter > Sent: Wednesday, February 08, 2017 9:38 AM > To: Adam Moffett; Telrad List > Subject: Re: [Telrad] UE upgrade failure rate > > > > Hi, > > > > So far only 1 CPE8000 UE that did not come back after a firmware update. > Normally a hard reboot would fix it, but in this case we had to replace it. > > I have that CPE8000 on my desk and need to see what the status is from the > LAN side. Thanks for the info on defaulting it, will try it. > > > > Matt C. > > > > > > > > On Wed, Feb 8, 2017 at 8:23 AM, Adam Moffett <[email protected]< > mailto:[email protected]>> wrote: > > We've had a helluva time upgrading UE firmware over the air. It was worse > with Wimax. On Wimax it was more like 75% of the time we would lose the > channel scan table and have to go on site to add it back in. It became SOP > to leave the operator password at default so we had the option of having > the customer log in and fix the scan table for us. > > > > I think we've had more success since going to LTE. However, failed > firmware updates was one of the incentives to set up a dedicated management > bearer. I was hoping it would help with these things. We haven't pushed > out an update recently enough to say whether it helped. > > > > -Adam > > > > > > > > ------ Original Message ------ > > From: "Shayne Lebrun" <[email protected]<mailto: > [email protected]>> > > To: [email protected]<mailto:[email protected]> > > Sent: 2/8/2017 9:14:36 AM > > Subject: [Telrad] UE upgrade failure rate > > > > Does anybody else experience a ten to fifteen percent failure rate when > upgrading UEs? The behavior is, you upgrade the firmware, reboot, and the > device doesn?t come back. Logging into the UE?s management from LAN, > you?ll see it?s stuck in ?device init.? Defaulting the unit and rebooting > allows it to boot and attach. > > > > We?re not using the residential gateway device or anything, and the only > config we put in is device name, SNMP and ACS settings. Sometimes we > hardcode the client?s device in the DHCP server, to turn on DMZ to allow > port forwarding, but that doesn?t seem to be a causal factor. > > > _______________________________________________ > Telrad mailing list > [email protected]<mailto:[email protected]> > http://lists.wispa.org/mailman/listinfo/telrad > > > > > > > > -- > > Matthew Carpenter > > 806-316-5071<tel:806-316-5071> office > > 806-236-9558<tel:806-236-9558> cell > > > > <https://docs.google.com/uc?export=download&id= > 0BxDRq5UV7HPOaEM4LXVaVnk5cWM&revid=0BxDRq5UV7HPOTDdiVjM0TXRIc3ZzM > XVUVDdDVjBiaFU0bHJNPQ> > > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: http://lists.wispa.org/mailman/private/telrad/ > attachments/20170208/e4c6639f/attachment.html > > ------------------------------ > > _______________________________________________ > Telrad mailing list > [email protected]<mailto:[email protected]> > http://lists.wispa.org/mailman/listinfo/telrad > > > End of Telrad Digest, Vol 28, Issue 17 > ************************************** > > > > -- > -Jack Ward, Staff > Colorado Central Telecom > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: http://lists.wispa.org/mailman/private/telrad/ > attachments/20170209/a452f09c/attachment.html > > ------------------------------ > > _______________________________________________ > Telrad mailing list > [email protected] > http://lists.wispa.org/mailman/listinfo/telrad > > > End of Telrad Digest, Vol 28, Issue 24 > ************************************** > -- -Jack Ward, Staff Colorado Central Telecom
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