My iPhone 3Gs died on June 20. The extended warranty I purchased when I got the phone expired on June 18.
Everyone, including the people at the AT&T store where I originally got it, told me, "Oh, Apple will honor that." Just got through at the Apple Store. They refused to honor the warranty. "It was wrong of AT&T to set that expectation," the Apple guy told me. "You should have come in immediately," he said. I told him I went to the store where I bought it right after it happened, but he said that didn't matter. AT&T didn't tell me I needed to go to the Apple store. Why would I have thought I did? I didn't buy it there. He even wanted to argue "five days out of warranty" instead of "four," even though today is the 22nd. (Finally he admitted Apple starts counting from the day before it expires. Oooookay.) The best he could offer at first was to replace it for $150. I told him I could just get a brand new 4G for $99. So he talks to the manager and comes back with an offer of replacing it with an identical phone for $99. I was angry because they weren't willing to cover a situation that occurred two lousy days past warranty, and I didn't want to pay the same price for a 3Gs as for a 4G. I asked him what he would do if it was him. He went back to talk to the manager again. I was starting to feel like I was buying a used car. His final offer was $75 for a replacement, which was half off their regular price and $25 less than a 4G (and with no contract) but $75 more than I wanted to pay. I took that deal. Grudgingly. With tax: $80. Good side-- no new contract, and saved probably $30 for a new case. But I'm still ticked off. I'm considering the $50 + $80 my "Apple can be bastards" fee. --Van Sent from my iPhone--the new one, same as the old one. For $80. -- You received this message because you are subscribed to the Google Groups "The Unique Geek" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/theuniquegeek?hl=en.
