That's a shame. I've had excellent customer service at our Apple store, it's one of the reasons I stuck with their products. You should forward your story to corporate; I don't think they'd be pleased to hear the impressions their associates are generating. I wouldn't. I'm surprised they didn't hit you up for an AppleCare account.
Sent from my iPhone On Jun 22, 2012, at 8:07 PM, Van Plexico <[email protected]> wrote: > My iPhone 3Gs died on June 20. The extended warranty I purchased when I got > the phone expired on June 18. > > Everyone, including the people at the AT&T store where I originally got it, > told me, "Oh, Apple will honor that." > > Just got through at the Apple Store. They refused to honor the warranty. > > "It was wrong of AT&T to set that expectation," the Apple guy told me. > > "You should have come in immediately," he said. I told him I went to the > store where I bought it right after it happened, but he said that didn't > matter. AT&T didn't tell me I needed to go to the Apple store. Why would I > have thought I did? I didn't buy it there. > > He even wanted to argue "five days out of warranty" instead of "four," even > though today is the 22nd. (Finally he admitted Apple starts counting from the > day before it expires. Oooookay.) > > The best he could offer at first was to replace it for $150. I told him I > could just get a brand new 4G for $99. So he talks to the manager and comes > back with an offer of replacing it with an identical phone for $99. > > I was angry because they weren't willing to cover a situation that occurred > two lousy days past warranty, and I didn't want to pay the same price for a > 3Gs as for a 4G. I asked him what he would do if it was him. He went back to > talk to the manager again. I was starting to feel like I was buying a used > car. > > His final offer was $75 for a replacement, which was half off their regular > price and $25 less than a 4G (and with no contract) but $75 more than I > wanted to pay. > > I took that deal. Grudgingly. > With tax: $80. > > Good side-- no new contract, and saved probably $30 for a new case. > > But I'm still ticked off. I'm considering the $50 + $80 my "Apple can be > bastards" fee. > > --Van > > Sent from my iPhone--the new one, same as the old one. For $80. > > -- > You received this message because you are subscribed to the Google Groups > "The Unique Geek" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/theuniquegeek?hl=en. > -- You received this message because you are subscribed to the Google Groups "The Unique Geek" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/theuniquegeek?hl=en.
