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----- Original Message ----- 
From: "Andrea Levin" <[email protected]>
To: <[email protected]>
Sent: Wednesday, February 25, 2009 11:58 PM
Subject: [Thinkpad] EZ Serv versus carry-in service (in NYC)


> Question for wiser and more experienced heads than mine.
>
> I have a 
> T60<http://forum.notebookreview.com/autolink.php?id=82&script=showthread&forumid=2>(2623
> D6U) purchased in 2005, still just barely under warranty. Two hardware
> problems have developed.
>
> 1) Odd, indelible spots under or on the LCD bezel. Not stains or dirt - a
> 'water stain' appearance.  The LCD itself looks unaffected; all pixels 
> seem
> alive.  The spots are barely visible when backlit.
>
> 2) Optical drive no longer recognized by the system; I pulled it out, 
> placed
> it back, uninstalled it in device manager, rebooted. No go. Lenovo Tech
> support feels it needs to be replaced, system board checked, etc.
>
> The question is: What is Lenovo's current EZ Serv reputation? I have the
> option of carrying in to an authorized service rep. in NYC. There was a 
> time
> when I would have felt EZ serv was the sounder bet, but...one hears a lot 
> of
> stories.
>
> Advice?
>
> Thanks!
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