My T61's backlight started to go (the infamous pink cast on startup, which I immediately identified thanks to others on this list), so I called EasyServ. They sent a box, which UPS managed to misdeliver to a local IBM office; they called me and said they'd forward it, but it never showed up.
So I called EasyServ again, and had a box the next day. I was heading out of town to a conference for three days, so I took my backup machine. UPS picked up the T61 mid-day Monday. Wednesday morning my wife called to ask me why the machine had been returned; I checked the web (not trusting UPS at this point -- I was afraid they'd returned it to me instead of delivering to EasyServ!) and they had repaired it. Not only did they fix the backlight, but a screen artifact due to me coughing hot tea on it 18 months ago when I had the flu is gone -- they replaced the screen. Definitely hard to complain about service like that! ...phsiii _______________________________________________ Thinkpad mailing list [email protected] http://stderr.org/cgi-bin/mailman/listinfo/thinkpad
