Hinges should be covered under most circumstances, and explaining everything to 
the tech the way you have here on the board *should* be sufficient.


Good luck.


Cheers,


George




-----Original Message-----
From: Phil Smith III <[email protected]>
To: thinkpad <[email protected]>
Sent: Sat, Sep 24, 2011 2:05 pm
Subject: [Thinkpad] T500 hinge problem


So, three weeks shy of being out of warranty, the left-hand edge of my
wife's T500 screen is separating at the hinge. If I squeeze it together as I
close the lid, it winds up OK, albeit with a slight gap.

 

Think this is warranty-able? It doesn't travel, hasn't been abused, so I
don't think it's reasonable that it would just break. How would I describe
it to EZ-Serve to optimize chances that they'll accept it as a warranty
claim?

 

.phsiii

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