TidBITS#637/07-Jul-02
=====================

  Have you missed a few TidBITS issues here and there? Geoff Duncan
  explains how overly aggressive filters on your email server could
  be bouncing TidBITS issues (and other email) into the ether. Also
  in this issue, Eolake Stobblehouse sings the praises of the flat-
  panel iMac, Adam looks ahead to events at next week's Macworld
  Expo New York, eBay buys PayPal for $1.5 billion, and Microsoft
  releases Internet Explorer 5.2.1.

Topics:
    MailBITS/07-Jul-02
    Macworld Expo NY 2002 Events
    Living Under the Snow Dome
    Email Filtering: Killing the Killer App

<http://www.tidbits.com/tb-issues/TidBITS-637.html>
<ftp://ftp.tidbits.com/issues/2002/TidBITS#637_07-Jul-02.etx>

Copyright 2002 TidBITS Electronic Publishing. All rights reserved.
   Information: <[EMAIL PROTECTED]> Comments: <[EMAIL PROTECTED]>
   ---------------------------------------------------------------

This issue of TidBITS sponsored in part by:
* Make friends and influence people by sponsoring TidBITS!
   Put your company and products in front of tens of thousands of
   savvy, committed Macintosh users who actually buy stuff.
   For more information and rates, email <[EMAIL PROTECTED]>.

* READERS LIKE YOU! You can help support TidBITS via our voluntary <- NEW!
   contribution program. Special thanks this week to George Smith,
   Jesse Kaysen, and Robert Pickel for their generous support!
   <http://www.tidbits.com/about/support/contributors.html>

* Small Dog Electronics: iMac G4/800 SuperDrive: $1,649!
   AirPort Base Station 2 Ethernet Port Version (refurb.): $199!
   Factory Refurb. 22-inch LCD Cinema Display: $2,099. Kensington
   FlyFan: $20 <http://www.smalldog.com/tb/> 802/496-7171

* Get IPNetTunerX for OS X! Boost any Internet connection speed <---- NEW!
   20% or more with this new tool. Includes Link Rate and TCP Rate
   tools: show real-time increases with on-the-fly adjustments.
   $30 from Sustainable Softworks! <http://www.sustworks.com/tb/>

* DEALMAC: Digital Research CD-R media 100pk for $3 after rebate. <-- NEW!
   <http://dealmac.com/articles/37719.html?ref=tb>
   DEALMAC: Hitachi 73 GB SCSI 7200 rpm for $300.
   <http://dealmac.com/articles/37700.html?ref=tb>

* Bare Bones Software Mailsmith 1.5 -- Extra-Strength Email for <---- NEW!
   Mac OS X and 9. Imports mail directly from Emailer, Eudora,
   and Apple Mail. Powerful filters, robust scripting, and more.
   For more info and a free demo: <http://www.barebones.com/>
   ---------------------------------------------------------------

MailBITS/07-Jul-02
------------------

**eBay to Buy PayPal for $1.5 Billion** -- Internet auction
  pioneer eBay has announced plans to acquire PayPal, the leading
  Internet payment service, for $1.5 billion in stock. The move is a
  natural one - approximately 60 percent of PayPal's business takes
  place on eBay, and 25 percent of eBay auction payments are settled
  using PayPal (another 15 percent are settled via other electronic
  payment mechanisms). eBay will phase out its competing service,
  eBay Payments by Billpoint, which struggled to compete against
  PayPal and was losing $10 to $15 million per year. PayPal's
  services will continue, with the exception of the company's
  support for online gambling, a field that's coming under increased
  legal scrutiny. Though both companies are highly regarded in
  general, both have also endured criticism - eBay for its response
  to security exploits and for not cracking down on fraud hard
  enough, and PayPal for poor customer service (resulting in several
  class-action lawsuits from users whose accounts were frozen) and
  investigations from several U.S. states as to whether or not
  PayPal should be regulated as a bank. [ACE]

<http://www.shareholder.com/ebay/news/20020708-84142.htm>
<http://db.tidbits.com/getbits.acgi?tbart=06260>
<http://db.tidbits.com/getbits.acgi?tbart=06652>


**Internet Explorer 5.2.1 Released** -- In a singularly unhelpful
  move, Microsoft has released Internet Explorer 5.2.1 for Mac OS X
  with absolutely no indication of what has changed. Installing
  Internet Explorer 5.2.1 did require quitting all running
  applications, which seems unnecessary, but it didn't change my
  home page setting this time (others have reported differently).
  We presume Microsoft fixed a bug or two, but without release notes
  of any sort, it's impossible to recommend the update either way.
  I'd encourage Microsoft to read "The Seven Deadly Product Release
  Sins" in TidBITS-491_. [ACE]

<http://www.microsoft.com/mac/DOWNLOAD/IE/ie521.asp>
<http://db.tidbits.com/getbits.acgi?tbart=05497>


Macworld Expo NY 2002 Events
----------------------------
  by Adam C. Engst <[EMAIL PROTECTED]>

  Put on your walking shoes and Mac t-shirts - it's show time!
  Macworld Expo in New York City rolls around again 17-Jul-02
  through 19-Jul-02. I'm looking forward to the show, as I do every
  year, although there's trepidation in the air once again thanks
  to the news that two major companies - Adobe and Macromedia -
  wouldn't exhibit. The two previous Macworld Expos, in San
  Francisco in January and New York last year, proved surprisingly
  strong given the economic climate, and I hope this show does
  as well.


**Macworld Keynote Webcast** -- For those not attending Macworld
  Expo in New York, you may still be able to view a streamed webcast
  of Steve Jobs's keynote via QuickTime Player at 9:00 AM on
  Wednesday, July 17th. I say "may" because success with such
  a heavily watched event is often sporadic. Obviously, it helps
  to have a fast Internet connection.

<http://www.apple.com/quicktime/qtv/mwny02/>


**TidBITS Events** -- The East Coast contingent of the TidBITS
  staff, meaning me and Contributing Editor Mark Anbinder, will be
  looking forward to meeting TidBITS readers. If you don't see me on
  the show floor, you can be sure of finding me at one of the events
  below - come by and say hello.

* At 1:00 PM Sunday, July 14th, on my drive down to New York City
  for Macworld Expo, I'll be giving a "Meet the Expert" session and
  signing copies of my latest book, iPhoto 1.1 for Mac OS X: Visual
  QuickStart Guide, at the Apple Store Palisades in West Nyack, New
  York.

<http://www.apple.com/retail/palisades/>

* On Wednesday, July 17th at 12:30 PM, I'll be giving a Macworld
  Users conference session entitled "Getting Started with iPhoto" in
  room S09. I plan to do an overview of iPhoto, making sure to pass
  on the various tips and tricks I learned while writing the iPhoto
  Visual QuickStart Guide. Then, at 2:00 PM, I'll be at the Peachpit
  booth (#661) to sign copies of the book and answer questions about
  iPhoto.

<http://www.macworldexpo.com/macworldexpo/v31/conference/session.cvn?eID=39>
<http://www.amazon.com/exec/obidos/ASIN/0321121651/tidbitselectro00>

* On Thursday, July 18th at 3:00 PM, I'll be at the Aladdin
  Systems booth (#1742) to do a Q&A session on iPhoto. Bring your
  toughest iPhoto questions and problems - I may not be able to
  answer every one, but I'd like to hear what you're experiencing.

* On Friday, July 19th, at 11:00 AM, I'll be talking about
  TidBITS, the state of the Internet, Apple's show announcements,
  and the status of Mac OS X in the User Group Lounge in room 3D04
  (just off the show floor). Then at 2:00 PM, I'll be back at the
  Peachpit booth (#661) to participate in a panel discussion about
  digital photography.

<http://www.mugcenter.com/macworld/mwnyc2002/ugl.html>

* At 6:30 PM Saturday, July 20th, during the grand opening week of
  the Apple Store Soho in Manhattan, I'll swing by on my way out of
  New York for another "Meet the Expert" session and book signing.

<http://www.apple.com/retail/soho/>


**Netter's Dinner** -- Al Tucker is organizing the 5th Annual NY
  Macworld Netter's Dinner on Wednesday, July 17th. Everyone should
  meet at 6:00 PM by the doors leading out of the Javits Convention
  Center. The food will be a Mexican-style buffet with appetizers
  and soft drinks included. Pre-registration via Kagi is required,
  so be sure to visit the Netter's Dinner Web page for the details.
  I have an engagement for later that evening, so I'll be at the
  dinner for the beginning.

<http://avalon.rockefeller.edu/nettersdinner/>


**Hess Event List** -- Although the downturn in the economy has
  put a significant dent in the Macworld party scene, there are
  still some events happening, and the place to find them remains
  Ilene Hoffman's Robert Hess Memorial Macworld Expo Events List.
  If you're going to Macworld, be sure to check out Ilene's list,
  and if you're hosting an event, send it to Ilene for inclusion.

<http://www.ilenesmachine.com/partylist.shtml>


Living Under the Snow Dome
--------------------------
  by Eolake Stobblehouse <[EMAIL PROTECTED]>

  I discovered to my shock recently that during my short career
  as a Mac user (since 1995), I have already owned something like
  10 different Macintoshes. Although each one was different, I have
  loved them all. So when Steve Jobs says that the flat panel iMac
  is perhaps the best Mac Apple has made yet, do I agree? In a
  nutshell, yes - but not simply because of its catchy design or
  impressive hardware specifications.

  Do you know how you sometimes get an emotional sort of vision
  that is hard to describe? Well, I got one of those in the late
  1990s when Apple described the upcoming next-generation Mac OS.
  Looking ahead to a much slicker and more stable operating system,
  coupled with the (then) future developments of the PowerPC chip,
  gave me a wonderful feeling. I imagined a computer which never
  got in the way, never delayed me, and which multitasked at least
  as well as I did. I may be a long-time Mac user, but I am not a
  geek. I've never programmed, and I haven't even launched Terminal
  in Mac OS X.

  This ideal of a Mac has been a bit slow in the coming, for a
  number of reasons. Apple clearly bit off an awfully big chunk
  in developing an all-new operating system, based on Unix, no
  less. Motorola and IBM have failed at fulfilling the promise of
  the PowerPC chip: it's barely keeping up with the Pentium
  (remember Apple's snail ads?). Of course, the tech slowdown
  around the millennium, along with a loss of focus on the part
  of the PC industry in general, has hampered everyone's
  development schedules. But there's also the simple fact that
  I am getting better with practice. A computer which is as fast
  as I am and multitasks as well wouldn't have had as high a bar
  to clear three years ago.

  Now, Apple offers the flat-panel iMac. A couple of weeks after
  purchasing my new iMac, sitting there using it, I suddenly
  realized how close the machine really is to my vision of the
  ideal Mac.


**A Professional Consumer** -- I think first I should explain why
  I have the iMac at all. After all, I work with photos and art,
  design for the Web, and so on. I have a nice dual-processor Power
  Mac G4 tower with a Cinema display. So why would I want a consumer
  computer? Well, apart from the fact that I just like the iMac, it
  boils down to the fact that I am one of those hyper-sensitive
  "ahhhtistic" types for whom pleasing industrial design actually
  makes a significant difference. So, I kept the Power Mac G4 for
  my creative work, and switched to the more discreet iMac for the
  communications work (Web, email, and writing) which occupies the
  bulk of my time.

  I've liked just about everything about the iMac. The half-
  basketball design with the flat-panel screen supported by a
  gleaming chrome arm is eye-candy, but it's also highly functional.
  The screen moves smoothly and I find I adjust it small amounts
  throughout the day to match my posture. The performance of the 700
  MHz G4 processor has been more than sufficient for Mac OS X and my
  email and Web use. Even the speakers sound wonderful, much better
  and even much louder than those in my Power Mac G4. Speaking of
  sound, I hate the noise of the Power Mac G4 tower - it grates on
  my nerves. If I were to be granted one favor from Apple, it would
  be a quiet professional Mac (and one with more power and expansion
  possibilities than Apple's first experiment in this category, the
  Power Mac G4 Cube).

  It's important to note that the iMac was the first machine on
  which I use Mac OS X full time, so my impression of the iMac is
  tied into my impression of Mac OS X. I've tried all the versions
  back to the public beta, but they just weren't up to snuff, since
  my important applications ran poorly under Classic. However, since
  I primarily use email and the Web on the iMac, it runs just fine
  with Mac OS X; I've never booted into Mac OS 9 at all.

  Well, I do have one half-hearted reservation: it's clear that Mac
  OS X is designed with future developments in screens and screen
  size in mind. It looks good on the iMac's 15-inch screen, but
  it's even better on the 22-inch Cinema display. (After Photoshop
  7.0 went native, I switched to Mac OS X on my Power Mac G4 as
  well.) But setting aside overall dimensions, the iMac screen is,
  in a word, fantastic. It's much brighter than the 22-inch Cinema
  display.

  If we take economics into consideration, it will be a while
  before you see 22-inch screens on consumer computers, and the
  dual processors in my Power Mac G4 are great for intensive image
  processing work. So in all practicality, even if I'll keep using
  the Power Mac G4 for my design work, the iMac is as close to my
  idea of the perfect consumer computer I can imagine. It's fast,
  it's quiet, it's compact, and it looks great.

  In short, the iMac is so good that it almost makes me wish I was
  in its target audience, just to have the pleasure of getting such
  a fantastic computer for the first time. For the student or family
  member, messing around at an amateur level with email, Web
  browsing, digital photos, and maybe a bit of video editing in
  iMovie, this is... well, like I said, as perfect a machine as
  I can imagine.


Email Filtering: Killing the Killer App
---------------------------------------
  by Geoff Duncan <[EMAIL PROTECTED]>

  One of the things I handle behind the scenes for TidBITS is bounce
  management: the tedium of figuring out which addresses should be
  removed from our various mailing lists due to delivery errors.
  We consider maintaining "clean" mailing lists part of running an
  email-based publication responsibly: just as we don't want to send
  TidBITS to people who don't want it, we don't want to waste
  bandwidth, effort, or time (for us or anyone else) trying to
  deliver TidBITS to addresses which aren't accepting it. I can't
  claim there are no undeliverable addresses on our mailing lists -
  that's an impossible goal - but we try to run a tight ship. And
  it's necessary work: Internet access providers regularly shut
  down, are acquired, and change their names; and - if our
  experience is any indicator - people simply abandon (or are
  forced to abandon) email addresses far more often than they
  unsubscribe from mailing lists. So we get lots of bounces.

  I briefly outlined TidBITS's bounce management process in "Not
  Your Grampa's Mailing List" back in TidBITS-420_, and although
  some of the details have changed, the idea remains the same.
  Basically, a custom tool I wrote ferrets out bouncing email
  addresses from the collection of bounces we receive each week,
  determining whether an address is eligible for removal based on
  the number and types of errors that come back over a particular
  period. Different lists have different removal criteria: it might
  take four to eight weeks of errors for an address to be removed
  from the main TidBITS list (which only sends a message once a
  week), while addresses would be removed from a discussion list
  like TidBITS Talk more quickly (although a higher number of
  errors would be required).

<http://db.tidbits.com/getbits.acgi?tbart=04761>

  In the last year or so, we've noticed a new trend: some weeks,
  we get errors from hundreds (or even _thousands_) of subscribers
  whose servers refuse delivery of TidBITS issues. On the heels
  of these errors, we usually receive a flurry of complaints:
  "Why didn't I get this week's issue?" or "Please fix my
  subscription - I didn't get TidBITS today but your system
  says I'm still on the list!"

  The reason for these errors is that from time to time, some email
  systems conclude that TidBITS is spam or - worse - an email-borne
  worm or virus. These email systems are utterly wrong - TidBITS is
  never sent to any address that has not subscribed, and an issue of
  TidBITS has never contained a worm or virus - but they serve to
  highlight some interesting points:

* Email is increasingly being filtered for its content;

* That filtering is often being done without the knowledge or
  consent of affected users;

* Over time, inaccurate filtering will substantially reduce the
  general utility of email.

  In short, we're starting to see signs that email, often hailed
  as the Internet's "killer app," is in danger of becoming an
  unreliable, arbitrarily censored medium - and there's very
  little we can do about it.


**Them's Spam-Fighting Words!** What causes some email systems
  to misinterpret TidBITS as spam or malicious email? I can't be
  specific here - or thousands of subscribers will never receive
  this TidBITS issue! - but I can point to some recent examples:

* Jeff Carlson's article on the Palm i705 in TidBITS-635_ made a
  passing reference to a well-known Pfizer drug for men, technically
  known as sildenafil citrate. Our mail error logs indicate over
  2,500 TidBITS issues were rejected by over 1,000 sites because
  they contained the drug's name; many of the rejections were from
  relatively high-profile sites like the Association for Computing
  Machinery (ACM) and VeriSign. (Even leaving aside errors which
  cited that particular word, we received a substantially above-
  average number of errors for the week, which probably puts the
  total closer to 4,000 rejected issues, or about 10 percent of
  that week's mailing).

<http://db.tidbits.com/getbits.acgi?tbart=06856>

* Adam's article on bandwidth limitations on Apple's Mac.com
  service in TidBITS-634_ caused TidBITS to be rejected as a worm
  by approximately 250 sites because it contained the proper name
  of Apple's Web page hosting service and the words "my" and
  "pictures" in succession.

<http://db.tidbits.com/getbits.acgi?tbart=06851>

* In a particularly bizarre example, approximately 180 mail
  servers rejected TidBITS issues containing Matt Neuburg's articles
  on Unicode under Mac OS X, seemingly because the title of his
  articles named a particular fruit and the text contained the
  words "keystroke" and/or "keycode."

<http://db.tidbits.com/getbits.acgi?tbser=1217>

* Adam's article in TidBITS-618_ on copyright caused issues to be
  rejected by approximately 120 servers because it mentioned the
  name of a well-known peer-to-peer music swapping service and the
  name of a pop music group.

<http://db.tidbits.com/getbits.acgi?tbart=06729>

* Adam's article "A Couple of Cool Concepts" caused TidBITS-616_
  to be rejected by over 1,100 sites because it sarcastically
  referred to an advertising campaign for a particular type of
  wireless video camera. Still other sites rejected it because
  it contained the word "undress" and another word describing a
  hair color.

<http://db.tidbits.com/getbits.acgi?tbart=06720>


**Filter Me Timbers** -- It's important to note that these TidBITS
  issues are being rejected by mail servers - typically run by
  businesses, organizations, or ISPs - rather than by individual
  mail clients like Eudora or Outlook Express. Current email
  programs can process incoming mail in any number of ways, and
  there's no way to prevent users from intentionally - or
  unwittingly - creating a rule or filter which marks TidBITS
  as spam and deletes it outright. In fact, publications like
  TidBITS have run afoul of client-side filtering such as that
  included in Microsoft's Outlook Express and Entourage.

<http://db.tidbits.com/getbits.acgi?tbart=05647>

  Although the utter opacity of tools like Microsoft's Junk Mail
  Filter somewhat belies this distinction, the crucial difference
  between client-side mail filtering and server-side mail filtering
  is that the former are largely under the control of individual
  email users, while the latter are typically governed by
  organizational policy. In an organization, this may mean only
  one or two people in charge of thousands of email accounts
  determine what mail will or won't be accepted in the organization,
  and there's often no way for users to determine whether or how
  their email is being filtered.

  For instance, the servers which rejected Adam's article on Mac.com
  services largely did so because they were running particular
  commercial anti-virus packages, and those organizations trusted
  those products would not reject legitimate email. Obviously, they
  were wrong. On the flip side, every copy of TidBITS-601_ sent to
  subscribers at a large aerospace company (whose name sounds like
  "boing!") was rejected because it contained a particular URL;
  apparently, an email administrator somewhere within this
  organization of tens of thousands of people decided that any
  email message containing that URL should be rejected outright.
  Ironically, the offending URL was owned by a company that counts
  the aerospace company among its clients. Oops.


**Senseless Censors** -- It's hard to argue with the practical
  necessity of filtering email, given the tremendous amount of
  spam clogging the Internet. (A company that provides an anti-spam
  filtering service to large organizations, Brightmail, estimates
  that the amount of spam has gone up by 600 percent this year.)
  The costs of spam are quite real in terms of storage, bandwidth,
  and processing power, not to mention vast amounts of human time
  deleting, filtering, identifying, and cleaning up after spam.
  There's no denying administrators are trying to save time,
  trouble, and (in some cases) actual harm by assaying email
  before it gets to users's desktops. Even TidBITS performs some
  very basic filtering on incoming mail, and I'm more aggressive
  with mail filtering on my business's servers.

<http://www.brightmail.com/>

  The thing to remember is that, like Web content filtering, email
  content filtering is at best unintelligent and arbitrary. A rule
  which seems perfectly sensible to reject spam regarding long
  distance telephone service may have the unintended consequence
  of rejecting all email from your Aunt Tillie, simply because Aunt
  Tillie's Internet provider has IP numbers which contain a subset
  of a spammer's advertised phone number. (That's a real problem one
  of my clients encountered - although Aunt Tillie's name has been
  changed.) Similarly, a rule designed to screen out promotions for
  adult Web sites might prevent a user from participating in a
  breast cancer support group's mailing list. It's easy to come
  up with countless examples where blocking mail based on specific
  words, terms, and phrases in email can do the wrong thing.

  As much as on-target filtering might save administrators and users
  time, money, and trouble, filtering that backfires also has direct
  costs. Part of that cost is passed off to the sender whose email
  has been improperly identified: every time spam filtering hits
  TidBITS, I get to track the problem down, deal with email
  administrators, and assuage irritated subscribers. (That's time
  I could be spending - _should_ be spending - doing useful things
  like writing articles or improving TidBITS services.) Part of the
  cost also stays with the organization doing the filtering, largely
  to support users who didn't receive expected email or dealing with
  remote administrators like me to figure out what's going wrong.
  Misfiring filters reduce the utility of email for all involved.


**Put a Sock In It** -- We've sometimes tried to avoid words and
  terms in TidBITS that might trigger overly broad content filters.
  (Here "we" mostly means "me," because I'm the staff member most
  familiar with the email errors and problems TidBITS encounters.)
  For instance, we changed portions of Dan Kohn's "Steal This Essay"
  series to omit a term describing adult materials (it starts with
  the letter P and rhymes with "corn"), and lately hardly a week
  goes by where we don't make changes to an issue to avoid phrases
  and terms which have set off overly aggressive filters. Recently
  self-censored articles include Adam's series on converting to Mac
  OS X, "Corrupt Audio Disks Stick in Mac's Craw" in TidBITS-631_,
  "Goodies from Kensington" in TidBITS-630_, "Mac OS X: Curse of the
  New" in TidBITS-629_, and "Was Bill Gates Lying?" in TidBITS-628_.
  These articles run the gamut of everything TidBITS covers from
  analysis and commentary to news and reviews. As you've noticed, in
  this article I'm also trying to avoid terms or sequence of words
  which have caused TidBITS to be rejected.

<http://db.tidbits.com/getbits.acgi?tbser=1209>
<http://db.tidbits.com/getbits.acgi?tbser=1219>
<http://db.tidbits.com/getbits.acgi?tbart=06815>
<http://db.tidbits.com/getbits.acgi?tbart=06804>
<http://db.tidbits.com/getbits.acgi?tbart=06821>
<http://db.tidbits.com/getbits.acgi?tbart=06829>

  To a degree, publishing offensive or controversial terms is a
  judgment call: is the editorial value worth the potential backlash
  and arbitrary rejection of TidBITS? But when we reach a point
  where TidBITS cannot mention the name of Apple's Web hosting
  service in the same _issue_ as a phrase such as "my" followed by
  "pictures" without confusing hundreds of readers and committing
  (already limited) staff hours to sorting out the problem, a line
  has been crossed. When TidBITS cannot publish the name of a common
  fruit in the same _issue_ as a word like "keystroke," mention a
  type of medication even in passing, or discuss a well-known online
  advertising campaign, we've exited the Realm of the Reasonable and
  landed squarely on Planet Preposterous.


**All Done Now** -- There's no way TidBITS can hope to self-censor
  against these types of mishaps: the terms and phrases are simply
  too arbitrary and unpredictable. Maybe tomorrow someone will
  release a new Windows worm, and commercial anti-virus software
  will start blocking all email containing the words "stopwatch"
  and "banana." (If you didn't get this issue as expected via email,
  maybe that's why!)

  As a result, there's no way we can make reasonable assurances
  TidBITS will be able to reach you via email: we simply have no
  way of knowing what you or your provider might consider content
  non grata. We will continue to make reasonable efforts to avoid
  controversial or offensive terms, and may "dress up" such terms
  in ways so they are likely to get by some types of email
  filtering. We will not, however, refrain from publishing
  commentary about topics that are likely to set off spam filters:
  that's knuckling under to the email administrators who - probably
  unintentionally - have caused this situation. And although all
  discussions of true censorship and freedom of the press are
  generally only relevant in relation to the government, if this
  sort of content filtering continues to become more prevalent,
  there will be no freedom of speech through email.

  So here's what you should do. If TidBITS doesn't arrive when you
  expect in email, first check our Web site to make sure the issue
  was published (we _do_ take a couple of issues off each year).
  Then send email to <[EMAIL PROTECTED]>, which should always
  return the current issue, probably within minutes. If it hasn't
  arrived in an hour or two, it's a good bet that whoever manages
  your email server has a foolish content filter in place that
  we've failed to anticipate in our use of the English language.
  (If this requested issue does arrive, it's more likely that
  there were communication problems between our servers and yours
  that have cleared up since we sent the first copy.) The next step
  is to ask your email administrator - nicely - if they are
  performing content filtering on incoming email because you
  haven't received mail you expected. You may wish to ask them
  to remove their content filtering for all the reasons mentioned
  above: feel free to point them at this article. These actions
  won't solve the larger problem, but it might make administrators
  think a little harder about the impacts of email filtering.

  If all else fails, you subscribe to the announcement version
  of TidBITS, which delivers a brief email message containing an
  abstract of the issue and a table of contents with links to
  articles on the Web. Because the announcement version of TidBITS
  doesn't contain the full text of the issue, it has a good chance
  of passing through content filters.

<http://www.tidbits.com/about/list.html>



$$

 Non-profit, non-commercial publications may reprint articles if
 full credit is given. Others please contact us. We don't guarantee
 accuracy of articles. Caveat lector. Publication, product, and
 company names may be registered trademarks of their companies.

 This file is formatted as setext. For more information send email
 to <[EMAIL PROTECTED]>. A file will be returned shortly.

 For information: how to subscribe, where to find back issues,
 and more, email <[EMAIL PROTECTED]>. TidBITS ISSN 1090-7017.
 Send comments and editorial submissions to: <[EMAIL PROTECTED]>
 Back issues available at: <http://www.tidbits.com/tb-issues/>
 And: <ftp://ftp.tidbits.com/issues/>
 Full text searching available at: <http://www.tidbits.com/search/>
 -------------------------------------------------------------------






Reply via email to