TidBITS#639/22-Jul-02
=====================

  At Macworld Expo in New York, Steve Jobs excited Mac users with
  things they can't yet have and services for which they now need
  to pay. Adam has the scoop on the new 17-inch flat-screen iMac,
  iTunes 3, new iPods, plus a preview of iCal, iSync, and the rest
  of Mac OS X 10.2 - but the biggest buzz is .Mac's $100 annual
  fee. We also note Entourage X's disappearing Palm conduit,
  Apple's financials, Adam's Mac influence ranking, and last
  week's spam poll results.

Topics:
    MailBITS/22-Jul-02
    iMac Expands to 17 Inches
    Jaguar, iCal, and iSync Appear
    iTunes 3 Gets Smarter
    New iPods Debut
    iTools Morphs into .Mac; Users Squawk

<http://www.tidbits.com/tb-issues/TidBITS-639.html>
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MailBITS/22-Jul-02
------------------

**Apple Posts $32 Million Q3 Profit** -- Apple last week announced
  a $32 million profit for its third fiscal quarter of the year.
  Revenues for the quarter were $1.43 billion (down 3 percent from
  the same quarter last year) and gross margins were a still-healthy
  27.4 percent (although that too is down from 29.4 percent a year
  ago). Apple says it shipped just over 800,000 Macs in the quarter,
  and international sales accounted for 42 percent of revenue.
  Despite the current economic conditions, Apple remains in good
  shape compared to most other computer makers, with some $4.3
  billion in cash on hand. The company expects a small profit for
  its next quarter, barring any large non-recurring expenditures.
  [GD]

<http://www.apple.com/pr/library/2002/jul/16results.html>


**TidBITS Publisher Adam Engst #3 in MDJ Power 25** -- As much as
  we generally avoid blowing our own horn here at TidBITS, we should
  note that TidBITS publisher Adam C. Engst was once again rated #3
  in the MDJ Power 25, an annual survey which attempts to assess who
  wields power and influence in the Macintosh community. This year,
  Adam is the _only_ person in the top five of the MDJ Power 25 who
  is not an Apple employee: first place again went to Apple CEO
  Steve Jobs, with Apple's Senior VP of Software Engineering Avie
  Tevanian taking second place. Jonathan Ive (Apple's VP of Design)
  took fourth place, and Tim Holmes, Apple's Mac OS Technology
  Manager, took fifth. Congratulations to Adam and all the worthy
  folks in the MDJ Power 25! [GD]

<http://www.macjournals.com/pages/gcsf/mdj_power_25_2002.html>


**Collateral Spammage 2002 Poll Results** - Last week, we asked
  readers how many spam email messages they receive per week at
  all their email addresses. Although we never claim TidBITS polls
  are scientific, the results are unfortunately not surprising.
  Approximately 31 percent of respondents said they received more
  than 100 spam messages per week, and about 27 percent reported
  receiving 20 or fewer spam messages per week - that means about
  42 percent of respondents reported getting between 21 and 100
  spam messages per week.

<http://db.tidbits.com/getbits.acgi?tbpoll=76>

  Needless to say, the results indicate people are getting more spam
  than ever. When we conducted a similar poll in May of 2000, only
  seven percent reported receiving more than 71 spam messages per
  week, while a whopping 40 percent reported receiving 10 or fewer
  spam messages a week. Claims that the spam problem on the Internet
  has increased tenfold in the last couple of years may not be far
  off base. [GD]

<http://db.tidbits.com/getbits.acgi?tbpoll=39>


**Palm Conduit for Entourage X Released, Yanked** -- The wait
  appeared to be over last week for people who wanting to
  synchronize the personal information on their Palm handhelds
  with Entourage X. Microsoft released a Palm conduit that
  synchronizes addresses, tasks, memos, and calendar items (but
  not email, unfortunately) to any handheld running Palm OS 3 or
  later. Shortly after the release, however, Microsoft pulled the
  software to address problems raised by users who installed it.
  As of 22-Jul-02, Microsoft has not detailed the problems
  encountered or offered an estimated date of arrival for a
  corrected version, so we recommend not installing the conduit
  if you happened to grab it last week. [JLC]

<http://www.microsoft.com/Mac/DOWNLOAD/officex/palmsync.asp>


iMac Expands to 17 Inches
-------------------------
  by Adam C. Engst <[EMAIL PROTECTED]>

  Despite rampant rumors that Apple would release new desktop Macs
  (a move possibly held up due to new systems requiring Mac OS X
  10.2), the only new Mac that appeared at last week's Macworld Expo
  was a 17-inch (43.2 cm) iMac selling for $2,000. Other than the
  new wide-screen display, the addition of an Nvidia GeForce4 MX
  graphics controller, and an 80 GB hard disk, the 17-inch iMacs
  will be identical to the existing high-end iMacs. That means
  they'll have 800 MHz PowerPC G4 processors, 256 MB of RAM,
  SuperDrives, 10/100Base-T Ethernet, a 56K internal modem, Apple
  Pro speakers, and the usual complement of FireWire and USB ports.

<http://www.apple.com/imac/>

  The screen is the most unusual aspect of the iMac - its native
  resolution is 1440 by 900 pixels, a 16:10 aspect ratio. It can
  also run at three other resolutions in the 16:10 aspect ratio,
  plus three resolutions in a standard 4:3 aspect ratio. Perhaps
  because of its location, cantilevered out on the iMac's chrome
  arm, the display looks more awkward than the screen on the
  Titanium PowerBook G4 or the two large Apple Cinema Displays,
  all of which have roughly similar aspect ratios. In contrast,
  the 17-inch Apple Studio Display provides a resolution of
  1280 by 1024, offering a few more total pixels and more vertical
  height than the wide-screen iMac display.

<http://www.apple.com/imac/specs.html>

  The 17-inch iMac should be available in a week or two - the fact
  that it's nearly identical to the existing iMacs probably helped
  Apple push it out quickly. Although there will no doubt be those
  for whom the higher cost of the 17-inch iMac is difficult to
  justify, Apple's data show that cost isn't the deciding factor
  with iMac buyers. During the keynote, Steve Jobs said that half
  of all the new iMacs sold were the high-end models with the
  SuperDrive; this new model adds a mere $200 to the price of the
  previous high end model for the larger display, better graphics
  controller, and larger hard disk. Given the known (and viscerally
  obvious) benefits of a larger screen, I expect the 17-inch iMac
  to be a hit - I know I'd pay the premium for it if I were in the
  market for an iMac.


Jaguar, iCal, and iSync Appear
------------------------------
  by Adam C. Engst <[EMAIL PROTECTED]>

  Steve Jobs devoted a large portion of his Macworld Expo keynote
  last week to building excitement for the next major release of
  Mac OS X. Codenamed "Jaguar" and known officially as Mac OS X
  10.2, the release will reportedly offer significantly improved
  performance and 150 new features when it appears for sale for
  $130 on 24-Aug-02. For people buying Macs between 17-Jul-02 and
  24-Aug-02, the Mac OS Up to Date program will provide a copy of
  Jaguar for $20, but unfortunately, there is currently _no_ other
  upgrade discount for current Mac OS X users.

<http://www.apple.com/macosx/jaguar/>

  Many people have complained about Jaguar's cost, and as much as
  Apple needs to find sources of revenue in this harsh economy, the
  company will have to be careful. It's clear that Apple wants to
  keep people upgrading versions of Mac OS X, and if the price is
  too high, that could slow further adoption just when Mac OS X is
  gaining ground. Apple estimates that there are 2.5 million copies
  of Mac OS X in active use, and they believe that number will
  double to 5 million by the end of 2002, thanks to 77 percent of
  Mac buyers keeping Mac OS X as the primary operating system.
  (For reference, Jobs implied that 5 million Mac OS X users would
  account for 20 percent of the installed base of Macs, many of
  which can't even run Mac OS X.)

  Our take: Apple should offer a discount for existing users.
  Times are tough all over, and as much as Apple needs to bring
  in revenue, Mac users don't have unlimited funds either. Apple
  is already pushing the limits with the $100 annual .Mac
  subscription fee (see "iTools Morphs into .Mac; Users Squawk,"
  later in this issue), but that's more optional than a major
  upgrade to an operating system that still has significant
  problems and gaps. Plus, losing too many people in the upgrade
  process could complicate Apple's work in pushing out security
  fixes going forward and providing a single target for future
  application development. Until this point, it was safe to assume
  that everyone was running the latest version of Mac OS X; a
  too-high upgrade price could further divide the Mac community
  by operating system version. I strongly encourage people to send
  Apple feedback on this issue - it's unreasonable to ask Apple
  to give Jaguar away for free, but the cost could be lowered
  for existing users.

<http://www.apple.com/macosx/feedback/>


**A Few More Jaguar Details** -- We covered the main features of
  Jaguar when Steve Jobs first announced it at Apple's Worldwide
  Developers Conference (WWDC) several months ago, so we won't
  recap that coverage - see "Jaguar: Mac OS X Prepares to Pounce"
  in TidBITS-629_ for information about iChat, Mail, Sherlock 3,
  QuickTime 6 (now shipping via Software Update, along with a minor
  Mac OS X security update), Rendezvous, and more.

<http://db.tidbits.com/getbits.acgi?tbart=06816>

  In fact, the Macworld Expo demo of Jaguar appears to have been
  extremely similar to the WWDC demo - the only new feature I hadn't
  seen mentioned before was a Desktop Pictures preference pane that
  can automatically switch between different pictures every so
  often, a feature previously found in the realm of shareware
  utilities. That's not to say there weren't new details, and I'd
  highly recommend browsing through Jaguar's extensive list of
  features, including such things as AirPort Software Base Station,
  AppleScript folder actions, mounting of FTP servers in the Finder,
  and a clean install option. Especially fascinating was the keynote
  demonstration of Rendezvous, which lets Macs running Jaguar
  discover network services over TCP/IP. Jobs first showed iTunes
  automatically discovering and sharing music between a pair of
  Macs connected only via AirPort; a subsequent demo showed a Mac
  automatically finding and configuring a network printer, something
  that's currently a tedious manual process.

<http://www.apple.com/macosx/jaguar/morefeatures.html>

  An important improvement barely mentioned in the keynote for lack
  of time is Jaguar's improved accessibility, which includes a Zoom
  feature for magnifying anything on the Mac OS X screen, a black-
  and-white option for improving contrast for reading text, mouse
  support using the numeric keypad, and system-wide keyboard access.

<http://www.apple.com/macosx/jaguar/universalaccess.html>
<http://db.tidbits.com/getbits.acgi?tbser=1189>

  One interesting note: the Macworld Expo keynote was the first
  large-scale webcast to use the new MPEG-4 open standard. About
  50,000 people watched, half of them with QuickTime 6, which had
  garnered more than one million downloads in the 36 hours from
  its initial release to the keynote.

<http://www.apple.com/pr/library/2002/jul/22quicktime.html>


**iCal** -- Although Apple is building an ever-increasing level
  of functionality into Mac OS X itself - witness the system-wide
  Address Book and Sherlock 3 - Apple also announced two new
  applications: iCal and iSync. iCal is a simple single-window
  calendar that should fill the needs of many consumers. It supports
  multiple calendars (such as one for each member of a family), and
  can publish calendars and subscribe to them via .Mac or any other
  WebDAV server. iCal will be a free download from Apple when it
  ships in September, and it will require Mac OS X 10.2.

<http://www.apple.com/ical/>

  The product most likely to suffer from iCal's release is
  Microsoft's Entourage. Although my impression is that Entourage
  is a more capable calendar, it lacks extensive sharing
  capabilities and is aimed at the individual user, leaving
  it vulnerable to iCal. Sharing is key - as Jobs noted in the
  keynote, we all have calendars, and there's almost no point in
  having a calendar if you can't share it with the other people
  affected by your schedule. For many years, Tonya and I have relied
  on Now Up-to-Date (once again sold by Now Software, just revived
  as a division of Power On Software) for its sharing capabilities,
  and we've been flabbergasted that more busy families didn't use
  something similar. It's unlikely iCal will hurt Now Up-to-Date
  much, since Now Up-to-Date is more appropriate for businesses.
  Plus, Now Software announced a Windows version of Now Up-to-Date
  at Macworld Expo that should make the program significantly more
  attractive to offices with Macs and PCs.

<http://www.nowsoftware.com/>

  Our take is that iCal will be as much of a hit as the rest of
  Apple's iApps. It's hard to beat a free program that offers much-
  needed functionality, especially when it comes from Apple.


**iSync** -- iCal is cute and will be useful for many people, but
  iSync is far more important. Based on the SyncML open standard,
  iSync is a general-purpose application for synchronizing data
  between multiple devices. Jobs described it synchronizing calendar
  events from iCal and contacts from the Mac OS X Address Book to an
  iPod via FireWire, to a Palm handheld (it still requires the Palm
  conduits) via USB, and to a Sony Ericsson cell phone via Bluetooth
  (a wireless communication technology that is to USB what AirPort
  is to Ethernet). As with iCal, iSync will be a free download for
  Mac OS X 10.2 users when it ships in September.

<http://www.apple.com/isync/>
<http://www.syncml.org/>

  The utility of such a program is obvious - Macs are getting
  smaller all the time, but they can't hope to compete with the
  tiny consumer electronics that continue to gain in popularity.
  For people who are often away from their Macs, iSync will make
  it possible to carry a minimum number of these devices and choose
  between them based on the primary feature you want - an MP3
  player, a PDA, or a cell phone.

  In the future, Jobs said that iSync will be able to synchronize
  files between multiple Macs via .Mac (presumably via local
  networks as well, with some help from Rendezvous). My impression
  is that iSync is meant to be open, so other applications can take
  advantage of it as well to synchronize data instead of entire
  files. The first one I'd like to see is iPhoto, which currently
  has no good way to synchronize photos between a laptop you would
  take on vacation and a desktop Mac that you'd use for most of your
  photo work.

  Jobs called iSync a landmark, groundbreaking application, and I
  think he's right. When coupled with the next generation of small
  digital devices, it brings significantly more power to Apple's
  concept of the Mac as a digital hub.


iTunes 3 Gets Smarter
---------------------
  by Adam C. Engst <[EMAIL PROTECTED]>

  Among the bevy of announcements during Steve Jobs's Macworld Expo
  keynote last week was the release of iTunes 3, a new version of
  Apple's free MP3-playing software that's available now, though
  only for Mac OS X.

<http://www.apple.com/itunes/>

  New in iTunes 3 is Sound Check, a feature that normalizes playback
  volumes to avoid the situation where some tracks are shockingly
  louder or significantly softer than others. Although I hadn't
  noticed that much when I first started getting into MP3s, it's
  become increasingly annoying as my music collection grows. iTunes
  3 also offers new categorization options that track the number of
  times each track has been played and let you rate each song from
  one to five stars. iTunes also records the last time each song
  was played.

  The main new feature, though, is Smart Playlists, best thought of
  as filters for your music. For instance, you can create a rule
  that matches all songs in the Rock genre that were released during
  the 1960s, and iTunes automatically gathers together the
  appropriate songs. Even better, Smart Playlists update
  automatically, so if you add a new CD of early Beatles music,
  for instance, it will instantly appear in your 1960s Rock
  playlist. Smart Playlists become even more useful when combined
  with the play count and rating information, so you can, for
  instance, create a playlist that gives you 50 randomly selected
  electronic dance tracks you've rated more than four stars, 600 MB
  of blues songs recorded before 1970, or the 10 tracks you listen
  to most often. If you delete a song from a Smart Playlist that's
  limited to a specific number of songs or a specific size, iTunes
  automatically picks another appropriate song to fill the space.

  iTunes 3 also now supports Audible.com, an Internet service from
  which you can purchase spoken word content for over 18,000 books,
  a variety of newspapers, and archived radio shows. With iTunes 3,
  you can set bookmarks to save your place in long audio books.

<http://www.apple.com/itunes/audiobooks.html>

  Finally, iTunes 3 tries to help you regularize your MP3 collection
  by renaming the individual MP3 files in a regular fashion, a
  one-time action that wasn't entirely successful for me. Plus, a
  Consolidate Library command in the Advanced menu offers to move
  all the MP3 files that iTunes knows about into your Music folder.


New iPods Debut
---------------
  by Adam C. Engst <[EMAIL PROTECTED]>

  Among the announcements at Steve Jobs's Macworld Expo keynote in
  New York was the release of new versions of Apple's popular iPod
  MP3 player. The existing 5 GB iPod remains available, though its
  price drops $100 to $300. Although Jobs said nothing of this, I
  anticipate that the 5 GB model may not last too much longer, given
  that it doesn't share the slightly redesigned case now used by the
  $400 10 GB model and a newly introduced $500 20 GB model. The new
  case is about 10 percent thinner, sports a solid-state scroll
  wheel (much like a trackpad surface), and adds a FireWire port
  cover. Plus, the iPods now come with an accessory kit that
  includes a case with a belt clip (though there are numerous
  other iPod cases that might suit you better), a wired remote,
  and new headphones. Existing owners can purchase the accessories
  separately: the case alone sells for rather steep $40, and the
  remote/headphones bundle also costs $40.

<http://www.apple.com/ipod/>

  The iPod's internal software has changed as well, so you can now
  browse by genre and composer (a feature for classical music fans
  for whom the artist and the composer are different), support for
  smart playlists and play counts that synchronize with the
  equivalent features in iTunes 3, support for the iTunes 3 Sound
  Check feature for regularizing volume, and support for Audible.com
  with round-trip bookmarking for spoken word content. (For existing
  iPod owners, these features require iPod 1.2 software, which Apple
  says will be available in August.) iTunes 2 is still supported for
  Mac OS 9 users, though presumably without support for the new
  features appearing in iTunes 3, which works only in Mac OS X.

  Additional changes that start to move the iPod beyond being an
  MP3 player include an Extras menu that lets you browse through
  calendar events and contacts synchronized via iSync from iCal
  and Address Book under the forthcoming Mac OS X 10.2. The Breakout
  game is also available from the Extras menu, instead of as an
  Easter egg, as is an option that displays a clock.

  Perhaps most notable is that, starting in late August, Apple will
  sell the same iPod models to Windows users for the same prices.
  The iPod hardware requires no changes, but the package sold to
  Windows users includes a six-to-four FireWire cable (for
  connecting to the four-pin FireWire ports common on PCs) and can
  synchronize songs with Musicmatch Jukebox Plus, a leading PC MP3
  player. I suspect that the PC user experience won't be quite as
  good as on the Mac, since four-pin FireWire cables don't carry
  power, so PC user will have to use an AC adapter instead of
  charging the iPod while it's plugged into the FireWire port.
  Plus, I'd be surprised if Musicmatch Jukebox Plus offered all
  the features of iTunes in terms of play counts and smart
  playlists. And finally, Apple said nothing about there being
  any synchronization of calendars and contacts for PC users.

<http://www.musicmatch.com/>


iTools Morphs into .Mac; Users Squawk
-------------------------------------
  by Adam C. Engst <[EMAIL PROTECTED]>

  By far the most controversial announcement during Steve Jobs's
  Macworld Expo keynote was Apple's move to turn its free iTools
  service into the fee-based .Mac (pronounced "dot-Mac"). Although
  iTools has amassed 2.2 million users since its launch at the
  start of 2000 (see "iSay, Apple's iStrategy Is iMpressive" in
  TidBITS-512_), Apple has struggled slightly to find the right mix
  of features, dropping the iReview Web site reviews and the KidSafe
  service that selected sites appropriate for children, and most
  recently, surreptitiously implementing bandwidth limits on
  HomePage-based Web sites (see "iTools HomePage Bandwidth
  Limitations" in TidBITS-634_). Nonetheless, the free Mac.com
  email addresses, 20 MB of iDisk space, and HomePage Web page
  hosting have proven extremely popular.

<http://db.tidbits.com/getbits.acgi?tbart=05763>
<http://db.tidbits.com/getbits.acgi?tbart=06851>

  If you visit Apple's Web site now, though, you'll see no trace of
  iTools. It has been replaced with .Mac, a new service from Apple
  that offers some of the same features as iTools for a $100 annual
  fee; a one-year discount of $50 is available for current users who
  sign up before 30-Sep-02. (Apple also offers a 60-day free .Mac
  trial, which includes the same features of iTools plus Apple's
  Backup software, mentioned below.) The name change was undoubtedly
  done partly to help Apple distinguish the fee-based .Mac from the
  free iTools; it's also a play on Microsoft's .Net Web services
  initiative because .Mac is delivering a set of consumer-oriented
  Web services today.

<http://www.mac.com/>
<http://www.microsoft.com/net/>

  If you do nothing, your iTools account will be deactivated on
  30-Sep-02, and any data you have stored in your iDisk or on your
  Mac.com email account will be deleted (so make sure to download
  anything you don't want to lose to your hard disk).


**What's New in .Mac** -- Apple realized that just charging for
  the features available in iTools wouldn't be popular, so they
  attempted to sweeten the deal by extending what .Mac can do.
  Changes include the following; make sure to read the .Mac
  FAQ as well.

<http://www.mac.com/1/mac_faq.html>

* Mac.com email now offers 15 MB of storage space (up from 5 MB)
  and provides access via the Web as well as POP and IMAP. It also
  includes photo signatures. You can purchase additional storage,
  and if you want more than one email address you can buy up to 10
  more Mac.com addresses for $10 per year each (though these
  addresses can't use photo signatures).

* iDisks now come with 100 MB of disk space (up from 20 MB), and
  you can purchase additional storage. Apple also has a new iDisk
  Utility application (Mac OS X only) that helps you access and
  manage multiple iDisks and Public Folders.

<http://www.mac.com/1/idiskutility_download.html>

* HomePage now lets you send iCards with your own pictures to
  announce new Web pages, adds a "Send me a message" button that
  lets visitors send you iCards with feedback, offers more layouts
  for photos, runs slide shows full screen, makes instant site
  menus, and offers improved performance.

<http://www.mac.com/1/hpnewfeatures.html>

* iCards remains available to everyone, but only .Mac members can
  send iCards using their own photos now.

* .Mac members can download a new Backup program that works only
  with Mac OS X. It's a simple backup application that can save
  files to CD-R/CD-RW, DVD-R, and to your iDisk (though if you have
  a slow Internet connection you won't be able to back up much data
  to your iDisk). I strongly recommend that you adhere to a solid
  backup strategy as much as is possible with Backup - see "Have You
  Backed Up Today? Part 1" in TidBITS-432_ for full details.

<http://db.tidbits.com/getbits.acgi?tbart=04917>

* Along with Backup, .Mac members can download a copy of McAfee's
  Virex for either Mac OS 9 or Mac OS X, and your .Mac membership
  includes free virus definition updates. On the plus side, Virex
  can identify and eliminate Windows and Unix viruses as well as Mac
  viruses; on the downside, you must download and install new virus
  definitions manually, which runs counter to the entire .Mac
  concept.

* You can now sign up for and use the iDisk and Mac.com email
  aspects of .Mac from a Windows machine, though Backup and Virex
  don't work on Windows, nor does the HomePage Web application.

* Apple claims that .Mac members will receive technical support,
  saying, "Members have access to Frequently Asked Questions (FAQs),
  instant system/network status, the AppleCare Knowledge Base, and
  private discussion boards moderated by Apple technical support
  representatives to ensure that questions are answered within one
  business day." Frankly, it sounds lame - how are you going to use
  these tools if, for instance, your problem is that .Mac won't let
  you log in? Worse, support for Backup and Virex is limited to
  installation, launch, and removal of the software - too bad if
  you need help _using_ the programs.


**What's Coming in .Mac** -- Although some people will likely find
  the selection of features in .Mac compelling right now, Apple has
  also announced additional features that should make the deal even
  better once Mac OS X 10.2 comes out on 24-Aug-02. With the new
  iCal, you'll be able to publish your calendars to .Mac and
  subscribe to other people's calendars, which will be helpful;
  you'll also be able to publish calendars to any WebDAV server.

<http://www.mac.com/1/mac_newfeatures.html>

  More interesting will be shared screen saver slide shows -
  publish your photos to your iDisk and your friends and family
  can subscribe to your photos within their Mac OS X Screen Saver.
  This feature will go a long way toward providing the basic
  functionality of the Ceiva stand-alone picture frame - a neat
  device that requires a regular subscription fee and has one of
  the least usable Web interfaces I've ever had the misfortune
  to use.

<http://www.ceiva.com/>


**Consternation and Controversy** -- Many Mac users are furious
  about the switch from the free iTools to the fee-based .Mac.
  Many people simply didn't use iTools heavily enough to justify
  the added expense - the Mac.com email address was nice, but not
  worth $100 per year. Others are bothered by the fact that much
  of the value of .Mac seems to be in Backup and Virex, but people
  who are at all serious about backup and anti-virus software
  probably already own equivalent software that may be significantly
  more capable, as certainly is the case with Dantz's Retrospect
  backup applications. Plus, .Mac doesn't come with any Internet
  access, whereas most Internet connections from standard ISPs like
  EarthLink already include multiple email addresses and Web space,
  making the decision to pay yet again for these features more
  difficult. And finally, people feel let down because Apple
  initially made a big deal about how iTools was free and was
  intended to be a part of the overall Macintosh experience.
  Discussions on this topic have been raging on TidBITS Talk.

<http://db.tidbits.com/getbits.acgi?tlkthrd=1687>

  As with Apple's recent bandwidth limitations on HomePage-based Web
  sites, most people appear to agree that it's reasonable for Apple
  to want to recoup the costs of running the iTools service and even
  turn a profit. Steve Jobs even did well at introducing the
  unpopular news - he basically just pointed out that many of the
  other free Internet services are now either charging or have gone
  out of business because they didn't have viable business models.
  But Apple may have picked the wrong inducements to the 2.2 million
  existing customers. A 60-day grace period and a half-price
  discount for the first year are better than nothing, but a better
  move would have been to keep the Mac.com forwarding addresses
  available for free for current users. That would ensure that
  Mac.com email addresses would continue to help promote the
  advantages of the Macintosh out on the Internet at large while
  significantly reducing the bandwidth and disk space requirements
  of the service.

  Another concern is that .Mac features are built into Mac OS X
  itself and into applications like iPhoto. It doesn't look good if
  high-profile functionality like having the iDisk be available from
  a Finder menu or HomePage publishing of Web photo albums simply
  doesn't work if you're not a .Mac member. It's poor user
  interface, and a poor user experience.

  But what's your opinion? We're running a poll on our home page
  that asks about your plans regarding .Mac usage - let us know what
  you think. Also, since Apple has 60 days to reconsider these
  policies, I strongly encourage everyone who has an opinion on this
  topic to send Apple feedback. Keep it reasonable and acknowledge
  that Apple must run a viable business in your feedback (whining
  about how everything should always be free won't do any good at
  all). If we're lucky, Apple will moderate their position and at
  least keep free email forwarding for existing users.

<http://www.tidbits.com/>
<http://www.apple.com/feedback/mac/pm.html>



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