Not unless you are the original purchaser, and can prove it. Contrast to HP.
-John ============== > I would just like to point out that SRS is one of the few companies who > still provide complete manuals with parts lists and circuit diagrams > (although circuits are only in the paper manuals, not the pdfs). > > > Regards, > > Laurence Motteram > > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On > Behalf Of J. Forster > Sent: Friday, 18 February 2011 8:11 AM > To: [email protected]; Discussion of precise time and frequency > measurement > Subject: Re: [time-nuts] SRS PRS10 problem > > I've had such blowoffs from SRS, simply asking for a schematic of an old > power supply. Uncooperative and unhelpful is a total understatement. > > I will never buy any of their stuff again. I simply don't care if it is > the best in the world (which it is probably not the case), if the > documentation and other minimal support is not available, they are > simply > a company not worth dealing with. > > Even if I got it free, it's still not worth half the price. > > YMMV, > > -John > > ================= > > >> I wanted to say "those customers who bought them new directly from > them" >> >> While I do not agree with the practice, many companies treat their > primary >> customers better than those who buy aftermarket. >> >> What is relevant is what the vendor believes is relevant. What you and > I >> think about it IS irrelevant. >> >> They do not want to exert control on who owns it later, but they exert >> control on what they do with their spares. >> >> Its a fact of life. >> >> Didier KO4BB >> >> Sent from my Verizon Wireless BlackBerry >> >> -----Original Message----- >> From: Magnus Danielson <[email protected]> >> Sender: [email protected] >> Date: Thu, 17 Feb 2011 18:26:41 >> To: <[email protected]> >> Reply-To: Discussion of precise time and frequency measurement >> <[email protected]> >> Subject: Re: [time-nuts] SRS PRS10 problem >> >> On 02/17/2011 12:23 PM, [email protected] wrote: >>> It sucks, but they may only have a small qty of the spares, and they >>> keep them for those customers who paid full price. >> >> Full price? >> >> Someone payed full price for it originally. The notion that can have >> control over who owns it later is strange and not relevant. Sending it >> to them for repairs may be possible thought. >> >> Cheers, >> Magnus >> >> _______________________________________________ >> time-nuts mailing list -- [email protected] >> To unsubscribe, go to >> https://www.febo.com/cgi-bin/mailman/listinfo/time-nuts >> and follow the instructions there. >> _______________________________________________ >> time-nuts mailing list -- [email protected] >> To unsubscribe, go to >> https://www.febo.com/cgi-bin/mailman/listinfo/time-nuts >> and follow the instructions there. >> >> > > > > _______________________________________________ > time-nuts mailing list -- [email protected] > To unsubscribe, go to > https://www.febo.com/cgi-bin/mailman/listinfo/time-nuts > and follow the instructions there. > > _______________________________________________ time-nuts mailing list -- [email protected] To unsubscribe, go to https://www.febo.com/cgi-bin/mailman/listinfo/time-nuts and follow the instructions there.
