I've had such blowoffs from SRS, simply asking for a schematic of an old power supply. Uncooperative and unhelpful is a total understatement.
I will never buy any of their stuff again. I simply don't care if it is the best in the world (which it is probably not the case), if the documentation and other minimal support is not available, they are simply a company not worth dealing with. Even if I got it free, it's still not worth half the price. YMMV, -John ================= > I wanted to say "those customers who bought them new directly from them" > > While I do not agree with the practice, many companies treat their primary > customers better than those who buy aftermarket. > > What is relevant is what the vendor believes is relevant. What you and I > think about it IS irrelevant. > > They do not want to exert control on who owns it later, but they exert > control on what they do with their spares. > > Its a fact of life. > > Didier KO4BB > > Sent from my Verizon Wireless BlackBerry > > -----Original Message----- > From: Magnus Danielson <[email protected]> > Sender: [email protected] > Date: Thu, 17 Feb 2011 18:26:41 > To: <[email protected]> > Reply-To: Discussion of precise time and frequency measurement > <[email protected]> > Subject: Re: [time-nuts] SRS PRS10 problem > > On 02/17/2011 12:23 PM, [email protected] wrote: >> It sucks, but they may only have a small qty of the spares, and they >> keep them for those customers who paid full price. > > Full price? > > Someone payed full price for it originally. The notion that can have > control over who owns it later is strange and not relevant. Sending it > to them for repairs may be possible thought. > > Cheers, > Magnus > > _______________________________________________ > time-nuts mailing list -- [email protected] > To unsubscribe, go to > https://www.febo.com/cgi-bin/mailman/listinfo/time-nuts > and follow the instructions there. > _______________________________________________ > time-nuts mailing list -- [email protected] > To unsubscribe, go to > https://www.febo.com/cgi-bin/mailman/listinfo/time-nuts > and follow the instructions there. > > _______________________________________________ time-nuts mailing list -- [email protected] To unsubscribe, go to https://www.febo.com/cgi-bin/mailman/listinfo/time-nuts and follow the instructions there.
