At 06:17 PM 1/27/2012, J. L. Trantham wrote:
Same thing happened to me. AVG has no problem with it. I turned off
Symantec, downloaded it, saved it, and proceeded.
I don't really think there's much I can do. I sent in a false
positive report to Norton/Symantec, but I got back the dreaded "can't
dupe" reply. From what I found online, if you're getting a
reputation message, it's because they've not seen the executable
enough times to trust it (or something like that).
Here's their latest message to me:
We are writing in relation to your submission through Symantec's
on-line Security Risk / False Positive Dispute Submission form for
your software being detected by Symantec Software. After downloading,
installing and scanning your software with Symantec's latest
definitions we have been unable to reproduce this detection. Can we
please ask you to ensure that you are using Symantec's latest virus
definitions for detection? They can be found using live update or
alternatively from the URL below.
http://securityresponse.symantec.com/avcenter/defs.download.html
Due to not being able to reproduce this issue we require the
additional information below to progress the dispute.
* The message or a screen shot of the message received
* A specific URL to download the software
* Exact instructions on how to recreate issue
* Symantec product and version being used for detection
If this dispute is no longer valid please respond to this email and
we will close off the dispute.
Please respond to this email within 14 days with all questions or
requests above answered. Failure to respond to this email within 14
days will deem the Security Risk Dispute submission to be no longer
valid and initiate a closure procedure. Once closed a new submission
for the same issue can be opened up to two times. Each new submission
is subject to the time frame for response of a further week from the
submission date.
Sincerely,
Symantec Security Response
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