If this email is stating the obvious I apologize, but I though I may pass on what I have learned dealing with surplus. One thing to be aware of is the seller willingness to work with you may be a trust issue. An employee may have badly package your analyzer then deny it to his boss, or customs will sometimes unpack an item and not repack it properly, or perhaps the seller has been taken advantage of in the past. THAT DOES NOT APPEAR TO BE THE CASE HERE. You did the right thing by immediately documenting the damage. Because it is often a trust issue always be respectful and considerate to the seller, eBay, and PayPal. It can be very very difficult at times, If nothing else it is harder to screw someone who is being nice to you. I have done thousands of eBay transactions and had my share of problems. I usually ask the sell how they would feel if the situation was reversed? Put it in terms he can understand, for example Apple just sent them a new computer improperly package that was destroyed? What would they feel is fair? If they are disingenuous explain they clearly will not win if the dispute goes to arbitration. Once they acknowledge they screwed up things end up being resolved. So the hard lesson I have learned is always be patient and courteous, a little respect goes a long way. But also be firm in demanding what is fair. Eventually you will be taken care of. I have not always be happy, but have always been able to reach a solution you both can live with.
Thomas Knox > Date: Mon, 10 Sep 2012 19:48:57 -0500 > From: [email protected] > To: [email protected] > CC: [email protected] > Subject: Re: [time-nuts] Be aware of test equipment seller orzel-enterprises > on eBay > > Don't screw around with the seller. It is his responsibility to get > you what was described and in the condition shown. Clearly he failed > at this. It is agonizing and annoying to jump through the ebay and > paypal hoops but with photos and the copies of emails you have an > excellent case. There is a very high probability they will rule in > your favor, and since the seller doesn't want to work with you, you can > rightfully claim you have tried to do everything possible to negotiate > but have been rebuffed. > I have had quite a few items arrive badly damaged. Most sellers would > work with me, but those who didn't got a worse deal from ebay. Hang in > there and be patient, let the system work for you. > Peter > Sep 10, 2012 07:12:38 PM, [email protected] wrote: > > On 10 September 2012 23:55, Tom Knox wrote: > > > > Hi Dave; > Hi Tom, > > I would also recommend opening a" Not As Described" through eBay. > I have done. > > Most shippers require a minimum of three inches padding for any > claim. Even a rock requires three inches so I am sure a PayPal or > ebay dispute will force the seller to make good. > I wish I had your confidence! I can't find anything in their rules > that cover damage caused by inadequate shipping. It seems "buyer > protection" extends to the seller having to pay the original > shipping > cost, but not the cost to the buyer of shipping it back. This seems > most unfair to me. It's not a big deal on small light items, but > shipping heavy items internationally is not cheap. > I've also had to pay inport duties and VAT on this, which comes to a > US equivalent of around $220. I doubt I will be able to recover > that. > > I that fails many of the part on that generation HPitem are > universal and should be easy to locate. > I have offered to accept a partial refund and try to fix it myself, > but he does not want that. > > Good Luck; > Thank you. I might need it. > > Thomas Knox > Cheers Thomas, > Dave, G8WRB. > > > > > >> Date: Mon, 10 Sep 2012 23:46:01 +0100 > >> From: [email protected] > >> To: [email protected] > >> Subject: Re: [time-nuts] Be aware of test equipment seller > orzel-enterprises on eBay > >> > >> On 10 September 2012 23:24, Tom Knox wrote: > >> > > >> > I had someone ship me a calibrator several years ago and he > assured me he was a great packer and had a box that fit it > perfectly. He was right the box fit perfectly, no padding required. > Is the unit repairable? What parts are required? > >> > Good Luck > >> > Thomas Knox > >> > >> > >> It's annoying. I don't know how big/heavy your calibrator was. > But I > >> think in future I will discuss with sellers how they intend to > ship > >> high value items heavy items. > >> > >> Lots of HP test equipment, which I'm sure many time-nuts own, is > quite > >> heavy. Shiping that requires some skill in packing it. This is > not > >> something I have given much thought to in the past, but I sure > will in > >> future. > >> > >> Not that I expect UPS would pay out on this anyway, but the > seller > >> undervalued the goods to $1000, which no doubt reduced the > shipping > >> charge, but means it would be impossible to make a claim. > >> > >> Dave > >> > >> > > >> > > >> > > >> >> Date: Mon, 10 Sep 2012 23:16:55 +0100 > >> >> From: [email protected] > >> >> To: [email protected] > >> >> Subject: [time-nuts] Be aware of test equipment seller > orzel-enterprises on eBay > >> >> > >> >> I hope the list admin does not mind this email, but I think it > will be > >> >> useful to any time nut buying test equipment from eBay. > >> >> > >> >> orzel-enterprises sells electronic test equipment on eBay. I > would > >> >> advise anyone to think twice before purchasing from him. This > is how > >> >> he shipped a vector network analyzer and S-parameter test set > which I > >> >> won on an auction for $2750. It was shipped from the USA to > the UK. > >> >> > >> >> > http://boxen.math.washington.edu/home/kirkby/damaged-VNA-by-inadequa > te-packaging/badly-shipped-8753A-and-85046A.jpg > >> >> > >> >> Note the box is far too small, and so obviously both units > suffered damage. > >> >> > >> >> He takes no reponsibility for this, and originally expected me > to ship > >> >> it back at my expense, and still pay the shipping charges from > the > >> >> USA. So I'd pay for two international shipments, as well as > customs > >> >> duties. After I pointed out Paypal would expect him to pay the > >> >> shipping to me, he has agreed to refund the USA -> UK shipping > >> >> charges, but he still expects me to pay the UK -> USA shipping > costs. > >> >> I object to this, since it was his total stupidity the thing > not > >> >> damaged. I don't see why I should pay for someone elses > stupidity. > >> >> > >> >> Dave. > >> >> > >> >> _______________________________________________ > >> >> time-nuts mailing list -- [email protected] > >> >> To unsubscribe, go to > https://www.febo.com/cgi-bin/mailman/listinfo/time-nuts > >> >> and follow the instructions there. > >> > > >> > _______________________________________________ > >> > time-nuts mailing list -- [email protected] > >> > To unsubscribe, go to > https://www.febo.com/cgi-bin/mailman/listinfo/time-nuts > >> > and follow the instructions there. > >> > >> _______________________________________________ > >> time-nuts mailing list -- [email protected] > >> To unsubscribe, go to > https://www.febo.com/cgi-bin/mailman/listinfo/time-nuts > >> and follow the instructions there. > > > > _______________________________________________ > > time-nuts mailing list -- [email protected] > > To unsubscribe, go to > https://www.febo.com/cgi-bin/mailman/listinfo/time-nuts > > and follow the instructions there. > _______________________________________________ > time-nuts mailing list -- [email protected] > To unsubscribe, go to > https://www.febo.com/cgi-bin/mailman/listinfo/time-nuts > and follow the instructions there. > _______________________________________________ > time-nuts mailing list -- [email protected] > To unsubscribe, go to https://www.febo.com/cgi-bin/mailman/listinfo/time-nuts > and follow the instructions there. _______________________________________________ time-nuts mailing list -- [email protected] To unsubscribe, go to https://www.febo.com/cgi-bin/mailman/listinfo/time-nuts and follow the instructions there.
