This reminds me of a Jack Kusters (of HP fame) anecdote. He left HP for a while to work for Ephratom on Rb standards. Some customer was raising hell about their Ephratom Rb standards having lousy accuracy. Jack had them send some of the "defective" units back to the factory, and the units were indeed having accuracy problems at first, but eventually returned to the good accuracy they had when they left the factory. Jack decided that the explanation must be helium. Jack tried to diplomatically ask the customer if they used helium in their facility. They said no and accused Jack of using helium as an red herring to cover up their lousy product. Jack then asked again that we wanted to make sure they don't use helium in their plant. They again emphatically denied any use of helium. At which point Jack pointed out that in that case, it was clear than they had a radon incursion in their facility. And he made them a deal: if they would stop submitting warranty claims, he would refrain from publicizing their radon situation. That took care of the problem.
Rick _______________________________________________ time-nuts mailing list -- [email protected] To unsubscribe, go to http://lists.febo.com/mailman/listinfo/time-nuts_lists.febo.com and follow the instructions there.
