OK, then I need a "subject of the communication", in addition to the "subject 
of the case".

Still, without this the ui is useless for me.

Now I have

---------------------
case: mygreatcase
.....(detail fields)

---------------
communication (list view):
date | name | resp. user |....
01.01| open | mac          |
02.01| send | mac&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;|&nbsp; &nbsp; &nbsp; <- 
this list view tells nothing!!!
02.01|&nbsp; &nbsp; &nbsp; | mac&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;|
---------------------------


What I need is the same with a kind of subject, so I can see at a glance
what has happened!

---------------------
case&#58; mygreatcase
.....&#40;detail fields&#41;

---------------
communication &#40;list view&#41;&#58;
date | subject | action | resp. user |....
01.01| incoming complaint about xxx | open | mac&nbsp; &nbsp; &nbsp; &nbsp; 
&nbsp; |
02.01| proposed workaround YYY&nbsp; &nbsp; &nbsp; | send | mac&nbsp; &nbsp; 
&nbsp; &nbsp; &nbsp; |
02.01| customer accepted, with diff |&nbsp; &nbsp; &nbsp; | mac&nbsp; &nbsp; 
&nbsp; &nbsp; &nbsp;|
-------------------





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