I have been struggling to find a solution for our title search business and want to find out what your collective thoughts are. I installed it on my machine, and intend to play around with it more, but ultimately I would like to hear from people who currently use it. Maybe you use it for a similar line of business. It would be great if there was another title search business out there, but I am doubtful. However, I think there are probably a lot of companies that have similar needs in the sense of employees covering territories that are assigned work.
A quick rundown of what we do and how we currently do it is as follows. A title search entails a person going to a town hall and physically looking through property records for various pieces of information. That information is then either emailed, faxed, overnighted, or hand delivered to the home office. We currently have 17 full time title searches that each receive about 10 requests per day. Each title searcher has their own territory. They sometimes overlap when things need to be rushed. All of these are internal orders. Currently an order is emailed to the title search manager and he determines which searcher to assign the order to. It gets entered into an excel spreadsheet and is faxed, emailed, or called into the searcher. Out of the 10 requests that a searcher might receive, they might only be able to do 6. Of the 10 searchers, there are different priorities based on what type of order it is, which is determined by the title star manager. The hard part is that the searchers are always behind and the workload changes everyday. In my example, the 4 searches that did not get done are not necessarily the first priority the next day. Slightly more background.....There are over 100 town halls in our state. Some town halls are within 15-20 minutes of each other, others are more like 30. The title search manager tries to group the workload in the most efficient way possible to allow the searcher to minimize drive time and thus maximize "searching" time, but due to the volume and differing priorities it can be difficult to do so by hand. Bottom line, I think we need some software to manage this process better. We have a case management system that handles our law firm workflow already, but I am not sure it would be well suited for managing the title search business. We would have to have the company that develops it design the whole thing. I am hoping to avoid reinventing the wheel. (The system is all in VB6 too. While it works great, their programmers are still quite a few years behind) It would be very easy to have orders exported into another application though. I understand that we may need a module developed and I do have money to spend. Thank you for reading and hopefully taking the time to respond. _______________________________________________ Tinyerp-users mailing list http://tiny.be/mailman/listinfo/tinyerp-users
