Interesting in that I have welcomed the self-check-out and use it whenever possible, even it means it'll take me longer to check myself out. I always think I do it better and make sure things ring up like they are supposed to and that I DEFINITELY bag my own stuff a lot better :)
As for the Apple store thing, I've experienced that as well and chalk it off to script theory. Annette Annette Kujawski Taylor, Ph.D. Professor of Psychology University of San Diego 5998 Alcala Park San Diego, CA 92110 619-260-4006 [email protected] ---- Original message ---- >Date: Wed, 29 Apr 2009 13:13:12 -0400 >From: David Wasieleski <[email protected]> >Subject: Re: [tips] Not Sure What's At Work Here >To: "Teaching in the Psychological Sciences (TIPS)" <[email protected]> > > Wow interesting example... maybe it's a social > script? I know I am uncomfortable with the "self > checkout" at many stores (grocery stores, Walmart) > these days. Possibly because I fear I'll be accused > of leaving without paying, or because the checkout > process is like passing through a gate to approve > that you paid and have permit (the receipt) to > leave? > > At 01:01 PM 4/29/2009, you wrote: > > Yesterday I went into the Apple store to pick up a > few gadgets and I > thought the store looked a little sparse. > Something was missing but I > couldn't figure out what it was. > > Then I figured it out: I picked up a few things > and then went looking for > the checkout counter. Couldn't find it. How > about a cash register? > Nope. Apparently Apple has decided that we don't > need those things. I > have to admit I felt a little lost. > > Since you can check out with any of the sales > people anywhere in the store > using a portable "register", Apple apparently > feels there's no need for an > actual physical counter. The sales guy admitted > that most people feel > uncomfortable with this arrangement. Many > customers go looking for any > counter that looks like it might be a checkout > counter and they stand in > front of it. Also, it was the sales guy's opinion > that people feel > comfortable knowing that they have a place in > line. > > Not sure where this behavior fits: social norms? > situational norms? > > Michael > [email protected] > www.thepsychfiles.com > > --- > To make changes to your subscription contact: > > Bill Southerly ([email protected]) > > David T. Wasieleski, Ph.D. > Professor > Department of Psychology and Counseling > Valdosta State University > Valdosta, GA 31698 > 229-333-5620 > http://chiron.valdosta.edu/dtwasieleski > > "The only thing that ever made sense in my life > is the sound of my little girl laughing through the > window on a summer night... > Just the sound of my little girl laughing > makes me happy just to be alive..." > --Everclear > "Song from an American Movie" > > --- > To make changes to your subscription contact: > > Bill Southerly ([email protected]) --- To make changes to your subscription contact: Bill Southerly ([email protected])
