Once upon a time Jimmy Milner shaped the electrons to say... > When I got a second DirecTv receiver I called to cancel my standalone > subscription. They BEGGED me to keep it, offering me a lower price and a > couple of months free so I would reconsider. I kept turning down their > offers and they kept increasing their offer. It might be worth a try.
Companies sometime offer retention plans when someone is going to cancel. TiVo has done this, and the most common offer is dropping to a $6.95/month rate. Doing that can keep a customer who is otherwise going to leave, and lower churn. And hopefully that customer will come around and provide more revenue in the future - buy a newer box, use some value-added service (say they start offering broadband video rental), spread good word of mouth, etc. Versus just losing them and any revenue. But it isn't really ethical to make false threats to cancel to try to con them into a lower rate - and you may not get the offer, not everyone does, so you may ask to cancel and find yourself without TiVo service and then need to reactivate at the new rates with a new minimum commitment. -MZ -- <URL:mailto:megazoneatmegazone.org> Gweep, Discordian, Author, Engineer, me. "A little nonsense now and then, is relished by the wisest men" 508-852-2171 <URL:http://www.megazone.org/> <URL:http://www.eyrie-productions.com/> Eris
