I picked up my Cablecards at the local Comcast store yesterday. The personnel there obviously didn't know there were two kinds of cards and insisted I needed two, even though the cards were clearly labeled as "M-cards."
I came home, followed the instructions in my TiVo-HD manual, installing only ONE of the two cards of course). Unfortunately, after I completed all the steps and called the Comcast tech support for activation (they were certain they'd done what's needed to activate the card), all I can receive is basic cable and non-premium HD (network channels and HBO). Not even the expanded basic stuff like ESPN shows up. I've done the Guided Setup, and I know that signal comes to my house, because I could see HBO, ESPN, etc., when I used Comcast's cable box instead of my TiVo. Comcast is sending a tech out this afternoon. I'm nervous about their visit, because my sense is they don't really have much experience here (the telephone tech support had me pull out and re-seat the Cablecard when I called to report my trouble, something I've read shouldn't be done). I've read the support pages at tivo.com that review using the cablecard setup, diagnostics, and pairing menus. My card is paired, it's receiving signal, etc. My guess is that the card just isn't ACTIVATED properly to receive encrypted content. Any ideas other things I can try myself? One option will be to just try the other Cablecard. I've verified that NEITHER tuner in the TiVo can decode the encrypted content presently. Jim Robertson --
