Once upon a time Jim Robertson shaped the electrons to say...
> I came home, followed the instructions in my TiVo-HD manual, installing only
> ONE of the two cards of course). Unfortunately, after I completed all the

It has to be asked - you did put the card in the first slot, right?
When running a single M-Card it must be in the correct slot.

> steps and called the Comcast tech support for activation (they were certain
> they'd done what's needed to activate the card), all I can receive is basic

Uh-huh.  And they never make mistakes. ;-)

> I've read the support pages at tivo.com that review using the cablecard
> setup, diagnostics, and pairing menus. My card is paired, it's receiving
> signal, etc. My guess is that the card just isn't ACTIVATED properly to
> receive encrypted content.

It could be that they didn't pair the card correctly - one typo in the
Host ID and you won't get any encrypted channels.  (Happened to me.)
Or it could be the authorization - they may not have authorized the
card correctly for the encrypted content.

> Any ideas other things I can try myself? One option will be to just try the
> other Cablecard. I've verified that NEITHER tuner in the TiVo can decode the
> encrypted content presently.

It could be a bad card, so trying the other card might help.  And
forcing them to redo the pairing might fix any mistakes made by the
first person.

-MZ
-- 
megazone-at-megazone.org  http://www.MegaZone.org/   Gweep, Geek, Human, me.
http://www.TiVoLovers.com/  http://www.Eyrie-Productions.com/ -><- Hail Eris 
"A little nonsense now and then, is relished by the wisest men" 508-852-2171

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