Call Comcast support and have them reboot your cable card(s).

-- In [email protected], Jim Robertson <[EMAIL PROTECTED]> wrote:
>
> I've had a TiVo-HD DVR for two months. This week I wanted to record all
> episodes of the bicycle race (Tour of California). Two oddities, one
much
> worse than the other:
> 
> When I created a wishlist for sports/bicycle, it found the episodes on
> Versus, but there's duplicate HD broadcasts on the "golf-HD"
channel. Those
> didn't show up in the wishlist.
> 
> The more ominous problem occurred twice: I'd try to begin watching a
> recording while it was still being made. When I clicked the "play"
button on
> the remote, it would show that the recording was "stuck" at zero elapsed
> time. If I toggled the TiVo to "live TV" it would tell me that the
program
> was being recorded, but it still showed a blank black screen and the
record
> progress bar stuck at zero elapsed time.
> 
> If I asked the remote to select the HD "golf" channel, it would
display a
> few frames of video with accompanying audio, then freeze an image on the
> screen with no audio. Once that happened, I couldn't tune to EITHER
Versus
> or the Golf HD channel.
> 
> A Comcast customer service rep told me he could verify that my
Cablecard was
> receiving signal (it's the new card type that can do mulistream). He
> suggested I reboot the TiVo by unplugging it, then plugging it in again.
> When I did so, the DVR went through all the stuff I saw when I
plugged it in
> the first time, but when it was done I could see and record Versus
again.
> 
> Any idea whether this is a known issue with the TiVo HD DVR (the less
> expensive "Series 3" version available now), or is it more likely a
problem
> with the broadcast?
> 
> The problem happened again today, the unit having recorded 3 stages
of the
> race without difficulty in the interim.
> 
> Jim Robertson
> --
>


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