On Thursday 16 September 2004 2:45 pm, Godmar Back wrote:
> Jesse,
> 
> may I chime in that discussion, focusing on one point: you mentioned
> you've found that most people are repelled by the TMDA idea.  Is this
> anecdotal evidence, or did you do an actual study or do you know of
> any studies other people might have done?

Anecdotal. Many of our customers, once the C/R concept has been
explained, said "No, that won't work for me", despite our insistence that
it would. *Most* of these people were business people (a legitimate
concern for a corporate mail domain.), and the idea of something
fundamentally changing the way email works just bothered them.
*I* think they're silly (except the corporate domains. IMO, TMDA needs
some work to meet that unique market), because things like Spam
Assassin have the potential to mess up your email much worse than
TMDA, and in a way you can't fix (permanently deleted email). But
it's perception you have to deal with, not logic.


> When you say "TMDA concept", which aspects of that concept do you
> mean: do you mean the C/R protocol, the blacklisting, the
> whitelisting, the keyword addresses or the combination of all that? 
> What is particularly repelling?

Mostly the C/R protocol. And I think any TMDA user has run into this
at least once. In some situations the aversion is justified. We've had
many people become offended when they learn that they have to
reply to a challenge message just to get their original email through.
Still others simply don't read the challenge message, or don't
understand it. Many simply don't respond.

*I* like TMDA. I think it's a great system, and with a little training we've
found that most users who try it like it too. But it ain't for everyone. IMO,
it's best used by technical, intelligent people, who are absolutely inundated
with Spam, and are tired of it. The casual user doesn't need something
as powerful or complicated as TMDA, and ultimately won't appreciate it.

-- 
Jesse Guardiani, Systems Administrator
WingNET Internet Services,
P.O. Box 2605 // Cleveland, TN 37320-2605
423-559-LINK (v)  423-559-5145 (f)
http://www.wingnet.net

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