On 31.08.2009 06:00, Jim Henderson44 wrote: > Hello, > > If this is not the right way or place to ask for this help, please redirect > me.
Sure. No problem. Please read on. > I have searched the online info associated with TortoiseHg, but have not > been able to find anything referring to this problem: The project home page is at http://bitbucket.org/tortoisehg/stable/wiki/Home > I was a very happy user of TortoiseHg (probably version 0.7.5-hg-1.2.1), but > when I updated to version 0.8.1-hg-1.3.1, I found that Windows explorer > (explorer.exe) would crash whenever I did a right-click on a folder, and > want to send a report to Microsoft. (I live and work behind a corporate > firewall, so I have no way to send the crash report.) I can't reproduce a crash of explorer with 0.8.1 here (Windows XP SP3, 32bit). Nice to hear that you liked TortoiseHg. Hopefully, you will like the much improved speed of the overlays we've released with 0.8. 0.8 introduced overlays on repo roots and uses a C++ implementation of the shell extension, so python25.dll is no longer loaded into explorer.exe (or applications). As of today, we've had more than 11'000 downloads of TortoiseHg-0.8.1-hg-1.3.1.exe but I can't remember having seen anyone reporting a crash of explorer with that release. Sending a crash report to MS is probably not needed, since they surely don't support the TortoiseHg shell extension. > When I used FreeCommander to explore the filesystem and did a right-click on > a folder, the context menu did not appear. When I uninstalled TortoiseHg and > the overlays and restarted the computer, right-click produced the menu as it > should, but without any reference to TortiseHg, of course. > > Can anyone tell me how to catch debugging information, so I can send a > report that might allow one of you to diagnose what is going wrong and work > out a fix? The shell extension emits trace information (pre mortem only, obviously). You can view them by using DebugView from Windows Sysinternals. Look for lines starting with "[THG]". > Should I start a new issue for this? If so, how -- I didn't see any method > on > http://sourceforge.net/mailarchive/forum.php?forum_name=tortoisehg-issues Yes, please. Bug reports should go to http://bitbucket.org/tortoisehg/stable/issues/ as noted on the project home page. Please open a new issue there. Please note in the bug report what exact version of Windows you are using (32bit, 64bit, service packs?). It might be helpful to know what other shell extensions you have installed (TortoiseSVN, etc. ?). > Thanks for you help, > Jim Thanks for your bug report. ------------------------------------------------------------------------------ Let Crystal Reports handle the reporting - Free Crystal Reports 2008 30-Day trial. Simplify your report design, integration and deployment - and focus on what you do best, core application coding. Discover what's new with Crystal Reports now. http://p.sf.net/sfu/bobj-july _______________________________________________ Tortoisehg-discuss mailing list Tortoisehg-discuss@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/tortoisehg-discuss
