Hello Alex,
Thank you for submitting this bug and reporting a problem with cups.  You made 
this bug report some time ago and Ubuntu and cups have been updated since then. 

Could you confirm that this is no longer a problem and that we can close the 
If it is still a problem, are you still interested in finding a solution to 
this bug? 
If you are, could you let us know and, in the current version, could you run 
the following (only once):
apport-collect BUGNUMBER
and upload the updated logs and and any other logs that are relevant for this 
particular issue. 

Thank you again for helping make Ubuntu and cups better. 

** Changed in: cups (Ubuntu)
       Status: New => Incomplete

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  Brother MFC-410CN incorrectly reported as having "no ink left"

Status in cups package in Ubuntu:

Bug description:
  I am now unable to print any documents to a Brother MFC-410CN printer,
  attached via the network.

  This problem presumably surfaced during a past software upgrade, but I
  don't know precisely when.

  Opening the system-config-printer-gnome tool, the printer is shown
  with a red exclamation symbol on its icon.  The attached screen shot
  shows the ink levels as reported by (presumably) CUPS.

  If I attempt to print a document, the document enters and exits the
  printer queue and no job errors are reported, but the document doesn't

  The printer itself reports all four ink tanks as close to full, and it
  is possible to print test pages from the printer.  These test pages
  prove the presence of ink in all four tanks.

  ProblemType: Bug
  DistroRelease: Ubuntu 11.10
  Package: cups 1.5.0-8ubuntu6
  ProcVersionSignature: Ubuntu 3.0.0-15.26-generic 3.0.13
  Uname: Linux 3.0.0-15-generic x86_64
  ApportVersion: 1.23-0ubuntu4
  Architecture: amd64
  Date: Sat Feb 11 09:38:04 2012
  InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release amd64 (20110427.1)
   device for Brother-MFC-410CN: 
   device for mfc-410cn: socket://
   device for mfc-410cn-appsocket: 
  MachineType: Gigabyte Technology Co., Ltd. G31M-S2L
  Papersize: letter
   mfc-410cn: Brother MFC-410CN CUPS v1.1
   Brother-MFC-410CN: Brother MFC-410CN CUPS v1.1
   mfc-410cn-appsocket: Brother MFC-410CN CUPS v1.1
   PATH=(custom, no user)
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.0.0-15-generic 
root=UUID=89de61f8-b854-4250-bc5f-665428596b33 ro quiet splash vt.handoff=7
  SourcePackage: cups
  UpgradeStatus: Upgraded to oneiric on 2012-02-04 (6 days ago)
  dmi.bios.date: 06/05/2008
  dmi.bios.vendor: Award Software International, Inc.
  dmi.bios.version: F6
  dmi.board.name: G31M-S2L
  dmi.board.vendor: Gigabyte Technology Co., Ltd.
  dmi.chassis.type: 3
  dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
  dmi.product.name: G31M-S2L
  dmi.sys.vendor: Gigabyte Technology Co., Ltd.

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