Hi Hui Wang. Thanks for your reply. I'm attaching requested files. ** Attachment added: "alsa-info.txt_speaker_ok" https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1852067/+attachment/5304483/+files/alsa-info.txt_speaker_ok
-- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1852067 Title: [HP ZBook Studio G5, Conexant Generic, Speaker, Internal] No sound from built-in speakers after disconnecting headphones. Prior to connecting headphones speakers works ok. Status in alsa-driver package in Ubuntu: New Bug description: Steps to replicate the bug. 1. Start laptop with Ubuntu 18.04.3 LTS. Sound from built-in speakers works fine. Settings -> Sound -> Output shows one device: Speakers - Built-in Audio 2. Connect headphones (wired, mini-jack connector). Sound from headphones works fine. No sound from built-in speakers (which is OK, obviously). Settings -> Sound -> Output shows one device: Headphones - Built-in Audio 3. Disconnect headphones from computer. No sound from built-in speakers. Settings -> Sound -> Output shows one device: Speakers - Built-in Audio (ON, high volume) Changing volume, turning ON -> OFF -> ON, user logout->login doesn't help. Only full laptop restart helps. ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: alsa-base 1.0.25+dfsg-0ubuntu5 ProcVersionSignature: Ubuntu 5.0.0-32.34~18.04.2-generic 5.0.21 Uname: Linux 5.0.0-32-generic x86_64 ApportVersion: 2.20.9-0ubuntu7.9 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: marcin 2115 F.... pulseaudio CurrentDesktop: ubuntu:GNOME Date: Mon Nov 11 12:26:58 2019 InstallationDate: Installed on 2019-04-02 (223 days ago) InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210) PackageArchitecture: all SourcePackage: alsa-driver Symptom: audio Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed Symptom_Card: Built-in Audio - HDA Intel PCH Symptom_DevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: gdm 1672 F.... pulseaudio marcin 2115 F.... pulseaudio Symptom_Jack: Speaker, Internal Symptom_Type: No sound at all Title: [HP ZBook Studio G5, Conexant Generic, Speaker, Internal] No sound at all UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 07/15/2019 dmi.bios.vendor: HP dmi.bios.version: Q71 Ver. 01.08.00 dmi.board.name: 8427 dmi.board.vendor: HP dmi.board.version: KBC Version 16.3A.00 dmi.chassis.asset.tag: 5CD91018X5 dmi.chassis.type: 10 dmi.chassis.vendor: HP dmi.modalias: dmi:bvnHP:bvrQ71Ver.01.08.00:bd07/15/2019:svnHP:pnHPZBookStudioG5:pvr:rvnHP:rn8427:rvrKBCVersion16.3A.00:cvnHP:ct10:cvr: dmi.product.family: 103C_5336AN HP ZBook Studio dmi.product.name: HP ZBook Studio G5 dmi.product.sku: 2YN61AV dmi.sys.vendor: HP To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1852067/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
