Public bug reported:
We very often tell our hardware partners to "file a bug" when they
encounter issues. This requires them to run apport-collect to gather
and submit logs for the bug.
However, very often, the hardware that has the problem is in a lab that
has tight security restrictions and direct access to launchpad is
blocked. This makes it nearly impossible for them to gather any
requested logs, since apport-collect requires a direct line to
Launchpad.
apport-collect needs to adopt the --save feature of apport-bug/ubuntu-
bug to save the prescribed logs and system data in a tarball that can
then be attached to a bug after the fact.
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: apport 2.20.11-0ubuntu27.23
ProcVersionSignature: Ubuntu 5.4.0-100.113-generic 5.4.166
Uname: Linux 5.4.0-100-generic x86_64
NonfreeKernelModules: lkp_Ubuntu_5_4_0_100_113_generic_85 zfs zunicode zavl icp
nvidia_modeset zcommon znvpair nvidia
ApportLog:
ApportVersion: 2.20.11-0ubuntu27.23
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Tue Apr 19 10:25:54 2022
InstallationDate: Installed on 2016-02-11 (2258 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Alpha amd64 (20160210)
PackageArchitecture: all
SourcePackage: apport
UpgradeStatus: No upgrade log present (probably fresh install)
** Affects: apport (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug focal
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https://bugs.launchpad.net/bugs/1969477
Title:
apport-collect needs to be able to save logs to a file instead of
requiring a launchpad connection
Status in apport package in Ubuntu:
New
Bug description:
We very often tell our hardware partners to "file a bug" when they
encounter issues. This requires them to run apport-collect to gather
and submit logs for the bug.
However, very often, the hardware that has the problem is in a lab
that has tight security restrictions and direct access to launchpad is
blocked. This makes it nearly impossible for them to gather any
requested logs, since apport-collect requires a direct line to
Launchpad.
apport-collect needs to adopt the --save feature of apport-bug/ubuntu-
bug to save the prescribed logs and system data in a tarball that can
then be attached to a bug after the fact.
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: apport 2.20.11-0ubuntu27.23
ProcVersionSignature: Ubuntu 5.4.0-100.113-generic 5.4.166
Uname: Linux 5.4.0-100-generic x86_64
NonfreeKernelModules: lkp_Ubuntu_5_4_0_100_113_generic_85 zfs zunicode zavl
icp nvidia_modeset zcommon znvpair nvidia
ApportLog:
ApportVersion: 2.20.11-0ubuntu27.23
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Tue Apr 19 10:25:54 2022
InstallationDate: Installed on 2016-02-11 (2258 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Alpha amd64 (20160210)
PackageArchitecture: all
SourcePackage: apport
UpgradeStatus: No upgrade log present (probably fresh install)
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/apport/+bug/1969477/+subscriptions
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