>If direct access to Launchpad is blocked how was a bug report filed in the first place?
Clicking the "Report a Bug" link on any project's page in LP. This is done from a machine outside of the airgapped or restricted access lab where the hardware sits. Also, I should point out (which I mentioned originally) that one can, and I'll also start suggesting they do this, use --save with ubuntu-bug to create a bug report that can be submitted later from a different machine. I'm just asking to have apport-collect also feature this... Perhaps the solution since, as you pointed out, apport needs to read the bug to know which package to collect files for, is to require the package as part of the commmand... e.g. apport-collect --save=/path/to/filename --package=$PACKAGE $BUG_NUMBER -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to apport in Ubuntu. https://bugs.launchpad.net/bugs/1969477 Title: apport-collect needs to be able to save logs to a file instead of requiring a launchpad connection Status in apport package in Ubuntu: Incomplete Bug description: We very often tell our hardware partners to "file a bug" when they encounter issues. This requires them to run apport-collect to gather and submit logs for the bug. However, very often, the hardware that has the problem is in a lab that has tight security restrictions and direct access to launchpad is blocked. This makes it nearly impossible for them to gather any requested logs, since apport-collect requires a direct line to Launchpad. apport-collect needs to adopt the --save feature of apport-bug/ubuntu- bug to save the prescribed logs and system data in a tarball that can then be attached to a bug after the fact. ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: apport 2.20.11-0ubuntu27.23 ProcVersionSignature: Ubuntu 5.4.0-100.113-generic 5.4.166 Uname: Linux 5.4.0-100-generic x86_64 NonfreeKernelModules: lkp_Ubuntu_5_4_0_100_113_generic_85 zfs zunicode zavl icp nvidia_modeset zcommon znvpair nvidia ApportLog: ApportVersion: 2.20.11-0ubuntu27.23 Architecture: amd64 CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Tue Apr 19 10:25:54 2022 InstallationDate: Installed on 2016-02-11 (2258 days ago) InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Alpha amd64 (20160210) PackageArchitecture: all SourcePackage: apport UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/apport/+bug/1969477/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
