Public bug reported:
Dell Precision 3660
I upgraded BIOS to 2.11.1 which also upgraded some other things.
When I login into Xubuntu I get a frozen gray screen
jim@jim:~/Scripts$ lsb_release -rd
No LSB modules are available.
Description: Ubuntu 23.10
Release: 23.10
jim@jim:~/Scripts$ lspci -k | grep -EA3 'VGA|3D|Display'
0000:00:02.0 VGA compatible controller: Intel Corporation AlderLake-S GT1 (rev
0c)
Subsystem: Dell AlderLake-S GT1
Kernel driver in use: i915
Kernel modules: i915
jim@jim:~/Scripts$ uname -r
6.5.0-14-generic
I can boot into the install flashdrive under Try Xubuntu and the display
works fine.
Flash Drive:
xubuntu@xubuntu:~$ lspci -k | grep -EA3 'VGA|3D|Display'
0000:00:02.0 VGA compatible controller: Intel Corporation AlderLake-S GT1 (rev
0c)
Subsystem: Dell AlderLake-S GT1
Kernel driver in use: i915
Kernel modules: i915
xubuntu@xubuntu:~$ uname -r
6.5.0-9-generic
Please provide a workaround as this is my primary workstation.
Let me know if you need any additional information.
Thank you
ProblemType: Bug
DistroRelease: Ubuntu 23.10
Package: xorg 1:7.7+23ubuntu2
ProcVersionSignature: Ubuntu 6.5.0-14.14-generic 6.5.3
Uname: Linux 6.5.0-14-generic x86_64
ApportVersion: 2.27.0-0ubuntu5
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CasperMD5CheckResult: pass
Date: Mon Jan 15 10:37:25 2024
DistUpgraded: Fresh install
DistroCodename: mantic
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GraphicsCard:
Intel Corporation AlderLake-S GT1 [8086:4680] (rev 0c) (prog-if 00 [VGA
controller])
Subsystem: Dell AlderLake-S GT1 [1028:0a9f]
InstallationDate: Installed on 2023-10-14 (93 days ago)
InstallationMedia: Ubuntu 23.10 "Mantic Minotaur" - Release amd64 (20231011)
MachineType: {report['dmi.sys.vendor']} {report['dmi.product.name']}
ProcEnviron:
LANG=en_US.UTF-8
PATH=(custom, no user)
SHELL=/bin/bash
TERM=xterm-256color
XDG_RUNTIME_DIR=<set>
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-6.5.0-14-generic
root=/dev/mapper/ubuntu--vg-ubuntu--lv ro quiet splash
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/03/2024
dmi.bios.release: 2.11
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 2.11.1
dmi.board.name: 0KM9JV
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 3
dmi.chassis.vendor: Dell Inc.
dmi.ec.firmware.release: 1.7
dmi.modalias:
dmi:bvnDellInc.:bvr2.11.1:bd01/03/2024:br2.11:efr1.7:svnDellInc.:pnPrecision3660:pvr:rvnDellInc.:rn0KM9JV:rvrA00:cvnDellInc.:ct3:cvr:sku0A9F:
dmi.product.family: Precision
dmi.product.name: Precision 3660
dmi.product.sku: 0A9F
dmi.sys.vendor: Dell Inc.
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.115-1
version.libgl1-mesa-dri: libgl1-mesa-dri 23.2.1-1ubuntu3.1
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core 2:21.1.7-3ubuntu2.4
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-3
version.xserver-xorg-video-intel: xserver-xorg-video-intel
2:2.99.917+git20210115-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.17-2build1
** Affects: xorg (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug mantic ubuntu
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You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to xorg in Ubuntu.
https://bugs.launchpad.net/bugs/2049424
Title:
Grayscreen
Status in xorg package in Ubuntu:
New
Bug description:
Dell Precision 3660
I upgraded BIOS to 2.11.1 which also upgraded some other things.
When I login into Xubuntu I get a frozen gray screen
jim@jim:~/Scripts$ lsb_release -rd
No LSB modules are available.
Description: Ubuntu 23.10
Release: 23.10
jim@jim:~/Scripts$ lspci -k | grep -EA3 'VGA|3D|Display'
0000:00:02.0 VGA compatible controller: Intel Corporation AlderLake-S GT1
(rev 0c)
Subsystem: Dell AlderLake-S GT1
Kernel driver in use: i915
Kernel modules: i915
jim@jim:~/Scripts$ uname -r
6.5.0-14-generic
I can boot into the install flashdrive under Try Xubuntu and the
display works fine.
Flash Drive:
xubuntu@xubuntu:~$ lspci -k | grep -EA3 'VGA|3D|Display'
0000:00:02.0 VGA compatible controller: Intel Corporation AlderLake-S GT1
(rev 0c)
Subsystem: Dell AlderLake-S GT1
Kernel driver in use: i915
Kernel modules: i915
xubuntu@xubuntu:~$ uname -r
6.5.0-9-generic
Please provide a workaround as this is my primary workstation.
Let me know if you need any additional information.
Thank you
ProblemType: Bug
DistroRelease: Ubuntu 23.10
Package: xorg 1:7.7+23ubuntu2
ProcVersionSignature: Ubuntu 6.5.0-14.14-generic 6.5.3
Uname: Linux 6.5.0-14-generic x86_64
ApportVersion: 2.27.0-0ubuntu5
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CasperMD5CheckResult: pass
Date: Mon Jan 15 10:37:25 2024
DistUpgraded: Fresh install
DistroCodename: mantic
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GraphicsCard:
Intel Corporation AlderLake-S GT1 [8086:4680] (rev 0c) (prog-if 00 [VGA
controller])
Subsystem: Dell AlderLake-S GT1 [1028:0a9f]
InstallationDate: Installed on 2023-10-14 (93 days ago)
InstallationMedia: Ubuntu 23.10 "Mantic Minotaur" - Release amd64 (20231011)
MachineType: {report['dmi.sys.vendor']} {report['dmi.product.name']}
ProcEnviron:
LANG=en_US.UTF-8
PATH=(custom, no user)
SHELL=/bin/bash
TERM=xterm-256color
XDG_RUNTIME_DIR=<set>
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-6.5.0-14-generic
root=/dev/mapper/ubuntu--vg-ubuntu--lv ro quiet splash
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/03/2024
dmi.bios.release: 2.11
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 2.11.1
dmi.board.name: 0KM9JV
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 3
dmi.chassis.vendor: Dell Inc.
dmi.ec.firmware.release: 1.7
dmi.modalias:
dmi:bvnDellInc.:bvr2.11.1:bd01/03/2024:br2.11:efr1.7:svnDellInc.:pnPrecision3660:pvr:rvnDellInc.:rn0KM9JV:rvrA00:cvnDellInc.:ct3:cvr:sku0A9F:
dmi.product.family: Precision
dmi.product.name: Precision 3660
dmi.product.sku: 0A9F
dmi.sys.vendor: Dell Inc.
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.115-1
version.libgl1-mesa-dri: libgl1-mesa-dri 23.2.1-1ubuntu3.1
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core 2:21.1.7-3ubuntu2.4
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-3
version.xserver-xorg-video-intel: xserver-xorg-video-intel
2:2.99.917+git20210115-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau
1:1.0.17-2build1
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