DaveKen;496179 Wrote: > > Is the launch delayed or is it not, and why is it that no one from > Logitech can OFFICIALLY be arsed to confirm what the current position > is. Surely I, as a customer who has forwarded payment for a product, am > entitled to an answer to my enquiries about likely delivery date?? > I can agree with this, if I had pre-ordered the product I'd also like an answer when it was supposed to be released. If an earlier promised date changes I'd expect to get information about a new estimated date.
I don't think anyone from Logitech has given a 100% promise of a release date, but the press release contained information that most buyers would interpret as the Touch was going to be released in December this year. However, I'm pretty sure you are not going to get an official answer from the marketing division on these forums. This is a community forum and even though announcements sometimes are posted here they are mostly posted as regular press releases or through information channels directly with the customer. The first mistake, as already mentioned, was that the product was leaked earlier than intended. Due to this Logitech had to confirm it existed before they would have liked to do so. The second mistake was to actually allow pre-orders before they were 100% sure they would be able to reach the release date. The third mistake was that no one seems to have informed the customers that pre-ordered the product that they wouldn't get it at the date initially indicated. Sure, one solution would be that we get someone we can blame for all these mistakes but would that really solve the problem ? Would it really make you any happier ? What you really want is that Logitech focus on actually deliver a working Touch to your doorstep as soon as possible, right ? You have got direct information from a lead developer. I can say that my experience in the software business tells me that it's very rare that a product is released earlier compared to when a developer indicates it's going to be released. So even though this forum/developer isn't the optimal channel for information, I'm pretty sure you can base your decision on that the Touch won't be released before late January. It might be later but I'm pretty sure it won't be any earlier than that. Unless Logitech does some major mistakes I'm also pretty sure it will be released before summer 2010. While you are waiting, Logitech still has the top streaming music players on the market available for purchase in Squeezebox Classic, Boom and Radio. I have them all and I'm very satisfied with them all. I'm also a beta tester of the Touch and I can say that it has huge potential to be a great success, so it's worth waiting for if you select to not get a Classic, Boom or Radio. I can also say that the experience is greatly enhanced when you have several of them, I didn't realize the advantage of getting access to the music in several rooms before I got my second one. -- erland Erland Isaksson 'My homepage' (http://erland.isaksson.info) (Install my plugins through Extension Downloader) (Developer of 'TrackStat, SQLPlayList, DynamicPlayList, Custom Browse, Custom Scan, Custom Skip, Multi Library, Title Switcher and Database Query plugins' (http://wiki.erland.isaksson.info/index.php/Category:SlimServer)) ------------------------------------------------------------------------ erland's Profile: http://forums.slimdevices.com/member.php?userid=3124 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 _______________________________________________ Touch mailing list [email protected] http://lists.slimdevices.com/mailman/listinfo/touch
